Assistant Store Manager: Lead Ops & Customer Experience

Mr Price Group; Middelburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Mr Price Group is seeking an Assistant Store Manager for Middelburg Mall. You will support the store manager in daily operations, ensuring targets and customer service standards are met and exceeded.

The role emphasizes stock management, customer experience, and leadership—driving sales, coaching team members, and ensuring compliance with policies. Experience in retail, budgeting, and MS Office is preferred, with a strong service mindset.

Qualifications

• Grade 12 qualification completed.
• 2–3 years supervisory/assistant store management experience.
• Understanding of sales & service management.
• Budgeting skills.
• Proficient in MS Office.
• Good communication skills.
• Retail trade familiarity.
• Brand/customer/product understanding.

Responsibilities

• Support the store manager in managing daily operations to meet targets and customer service standards.
• Stock Management: ensure stock is received, unpacked, merchandised and replenished.
• Monitor stock levels, mitigate stock loss and ensure stock on hand.
• Oversee stockroom housekeeping and authorize write-offs, breakages, recalls and returns.
• Analyse sales and profitability reports to drive action plans and monitor store expenditure.
• Review in-store product performance and provide feedback to support centre.
• Identify opportunities to increase sales and brand awareness.
• Conduct compliance checks to enforce company policies.
• Customer Experience Management: implement customer experience processes to meet standards.
• Leadership & Development: lead team to achieve KPIs, drive training and succession, recruit and manage performance.

Skills

Effective communication

Retail understanding

Budgeting skills

MS Office

Brand knowledge

Product knowledge

Sales management

Education

Grade 12

Tools

MS Office

Job description

Mr Price Group is seeking an Assistant Store Manager for Middelburg Mall. You will support the store manager in daily operations, ensuring targets and customer service standards are met and exceeded.

The role emphasizes stock management, customer experience, and leadership—driving sales, coaching team members, and ensuring compliance with policies. Experience in retail, budgeting, and MS Office is preferred, with a strong service mindset.