Assistant Store Manager - (Hilton/Bloemfontein)

Econo Foods; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Econo Foods in South Africa is seeking a dynamic Assistant Retail Store Manager to lead our team and drive store performance. You will be responsible for achieving sales targets, delivering outstanding customer service, and ensuring world-class store standards while controlling stock, pricing, and merchandising.

The role requires hands-on leadership, staff development, stock control, and adherence to health and safety practices.

Qualifications

• Proven retail store management experience or similar role.
• Ability to lead and develop a high-performing team.
• Experience with stock control, promotions, and merchandising.
• Strong customer service orientation and sales focus.

Responsibilities

• Drive sales by delivering world-class customer service.
• Maintain store standards per merchandising and pricing.
• Assist in stock receiving, counts, expiry dates and stock condition.
• Recruit, train, and manage a high-performing team aligned with HO Hola Culture.
• Cash handling, including floats and daily banking.
• Analyze store sales data for growth opportunities.
• Oversee opening/closing procedures and security.
• Build relationships with customers, suppliers and stakeholders.

Skills

Customer service

Team leadership

Stock management

Cash handling

Merchandising

Training & development

Job description

Econo Foods is a fast-growing FMCG Retail company specializing in frozen foods. Dedicated to delivering high-quality products at unbeatable prices, we prioritize customer satisfaction every single day. Our commitment to excellence, simplicity and our vibrant colourful people working at Econo Foods sets us apart in the industry. Central to our identity is our unique HO HOLA Culture, characterized by appreciation and recognition. We celebrate the contribution of every individual and foster a supportive environment where everyone can thrive.

We are currently seeking a dynamic individual to join our team and contribute to our ongoing success. If you are passionate about delivering exceptional customer service, collaborating with a diverse team, and embracing continuous learning and growth, Econo Foods could be the perfect fit for you. Join us in our mission to provide quality products, value, and service to our customers, every single day.

PURPOSE OF THE ROLE

We are seeking a dynamic and experienced Assistant Retail Store Manager to lead our team and drive the success of our Econofoods Retail Store. The ideal candidate will have a proven track record of achieving sales targets, delivering exceptional customer service, and effectively managing store operations. With an ability to reduce risk and stock losses, and ensure world-class store standards in order to meet business targets. The Assistant Store Manager will be responsible for all the operational aspects relating to the Store, as well as to empower and lead the team of employees to reach and exceed business objectives.

KEY RESPONSIBILITIES

• Drive and promote sales by ensuring world-class customer service.
• Ensuring excellent customer service standards are maintained at all times.
• Maintaining outstanding store standards by following the company merchandising standards, and promotion of stock, stock management, and merchandising to optimize product availability and presentation together with correct pricing of products.
• Assisting in the receiving of stock, stock counts, managing expiry dates, and condition of stock.
• Recruiting, training, and managing a high-performing team while building and supporting the company's Ho Hola Culture.
• Cash Management, including preparing floats, daily banking, and providing cashier support.
• Management of team – training, coaching, and performance of team members
• Maintaining and adhering to all health and safety processes and regulations. Making sure the hygiene requirements and food quality and safety standards are followed.
• Analyzing store sales data and identifying opportunities for growth and improvement.
• Overseeing store operations, including opening and closing procedures, and security.
• Building and maintaining positive relationships with customers, vendors, and stakeholders.