Assistant Store Manager: Drive Sales, Service & Ops Excellence

Clicks Group Limited; Bloemfontein; On-site; ZAR 180,000 - 280,000; Full time

Job summary

Clicks Group Limited is seeking an Assistant Store Manager in Bloemfontein to drive sales and build customer loyalty while ensuring efficient store operation. You will report to the Store Manager and lead a team to achieve financial targets and maintain brand standards.

The role requires strong retail management experience, a focus on customer service, and effective scheduling to meet labour policies; exposure to promotions and merchandising is essential for success.

Qualifications

• Essential: Grade 12 (Maths 50% and English 50%)
• Desirable: Degree in Relevant Retail/Business Management
• Minimum 2 years’ experience in an assistant store management role in retail/FMCG
• Financial management experience (budgets, profit and loss statements, financial ratios, etc.)

Responsibilities

• Drive and maximise sales through promotional activities and cross-selling, delivering superior customer service.
• Oversee all store operations including expenses, stock management, shrinkage, housekeeping and administration.
• Lead in-store visual merchandising to meet promotional standards and brand appearance.
• Support Store Manager in motivating and directing staff and cover in their absence.
• Assist in maintaining daily staff scheduling per labour policy and labour model.
• Execute customer service initiatives to enhance customer experience and loyalty and reach club card targets.
• Handle weekly time and attendance and HR records efficiently.
• Support Clicks Group’s vision to be the customer’s first choice health and beauty retailer by living company values.

Skills

Retail/FMCG

Customer service

Staff management

Sales driving

Promotions & merchandising

Education

Grade 12 (Maths 50%, English 50%)

Degree in Retail/Business Management

Job description

Clicks Group Limited is seeking an Assistant Store Manager in Bloemfontein to drive sales and build customer loyalty while ensuring efficient store operation. You will report to the Store Manager and lead a team to achieve financial targets and maintain brand standards.

The role requires strong retail management experience, a focus on customer service, and effective scheduling to meet labour policies; exposure to promotions and merchandising is essential for success.