Store Manager - Retail

Boardroom Appointments; Empangeni; On-site; ZAR 250,000 - 360,000; Full time

Job summary

Boardroom Appointments is seeking a Retail Store Manager in South Africa’s KwaZulu-Natal region. The role requires a Diploma in Business Administration / Sales / Marketing and about five years in Retail Sales or Marketing, including supervisory experience.

You will lead store operations, manage pricing, merchandising, compliance, and customer service to achieve growth and profitability. The position emphasizes strategic planning, team scheduling, and maintaining safe, compliant store practices

Qualifications

• Five years of experience in Retail Sales and/or Marketing with up to three years at supervisory/managerial level.

Responsibilities

• Retail Store Management: contribute to strategic plans and daily store operations.
• Identify customer requirements by engaging with potential and actual customers.
• Ensure merchandise availability by approving contracts and managing inventories.
• Formulate pricing policies and use promotions to drive sales.
• Market merchandise through advertising, promotions, displays, and profitability analysis.
• Secure merchandise with appropriate security systems and measures.
• Maintain a safe, clean store environment for employees and customers.
• Ensure compliance with legal requirements and policies to prevent irregular expenditure.
• Determine marketing strategy changes by reviewing operating and financial statements.
• Schedule and assign employees and monitor work outcomes.
• Compliance: operate within controls to ensure integrity; monitor risks; maintain risk register.
• Ensure safe working environment by adhering to Health, Safety and Environmental procedures.
• Customer Service Management: maintain relationships with customers and represent the company in meetings.

Skills

Retail Sales

Marketing

Supervisory experience

Education

Diploma in Business Administration / Sales / Marketing

Job description

• Diploma in Business Administration / Sales / Marketing

Experience:

• 5 years experience in Retail Sales and/or Marketing, with up to 3 years at a Supervisory/Managerial level.

Major Responsibilities and Key Results Areas:

Retail Store Management:

• Contributes to creating and recommending strategic plans and reviews to achieve operational objectives and day-to-day operations of the store.
• Identifies current and future customer requirements by establishing rapport with potential and actual customers and others who understand service requirements.
• Ensures availability of merchandise and services by approving contracts and maintaining inventories.
• Formulates pricing policies by reviewing merchandising activities; determining additional sales promotions; authorizing clearance sales; studying trends.
• Markets merchandise by studying advertising, sales promotions, display plans, and analyzing operating and financial statements for profitability ratios.
• Secures merchandise by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements.
• Determines marketing strategy changes by reviewing operating and financial statements.
• Completes store operational requirements by scheduling and assigning employees and following up on work results.

Compliance:

• Operates within controls and procedures to ensure the integrity of The Company.
• Identifies and monitors risks within own department and area of responsibility.
• Assists in maintaining a risk register, reporting discrepancies or areas of concern to management.
• Ensures compliance with all relevant regulations and policy frameworks to prevent fruitless, wasteful, and irregular expenditure.
• Provides a safe working environment, adhering to Health, Safety, and Environmental procedures, ensuring they are understood and practiced by the team at all times.
• Maintains a safe and healthy work environment by establishing, following, and enforcing standards and procedures, complying with legal regulations.

Customer Service Management:

• Maintains effective working relationships with customers (both internal and external) to provide the highest quality of services.
• Represents The Company in meetings with relevant stakeholders.