Assistant Store Manager

GALXBOY; Ballito; On-site; ZAR 400 000 - 500 000; Full time

Job summary

A leading streetwear brand in South Africa seeks a Retail Manager to oversee store operations. Responsibilities include training staff, managing inventory, and ensuring excellent customer service while meeting sales targets. The ideal candidate has a Matric certificate, preferably a Bachelor's degree, and 1-2 years of managerial experience in retail. Strong leadership and communication skills are essential for driving sales and maintaining operational standards.

Qualifications

• 1 - 2 years of experience working in a retail managerial role.
• Customer service-oriented with in-depth knowledge of business management processes.

Responsibilities

• Train staff and manage inventory.
• Ensure a safe and aesthetically pleasing store environment.
• Lead sales team to meet targets and provide excellent customer service.
• Implement visual merchandising according to guidelines.
• Process deliveries and maintain stockroom organization.
• Manage daily operations and ensure compliance with company policy.

Skills

Strong leadership abilities

Customer management

Excellent communication skills

Interpersonal skills

Education

Matric certificate

Bachelor’s degree

Job description

GALXBOY is a proudly South African streetwear brand that emerged from the underground, rebellious youth culture found in the country’s urban hubs. Built on a foundation of ambition, collaboration, and persistence, it has grown into a leading national label. Known for its bold designs and deep cultural relevance, GALXBOY reflects a new generation of South Africans who embrace their identity with confidence and style.

Main Purpose of the Job

Duties and responsibilities include training staff, managing inventory, ensuring a safe, clean and aesthetically pleasing store environment and assisting customers, as well as promptly addressing and resolving customer complaints and any staff issues.

Key Areas of Responsibility

Customer Service Leadership

• Lead the sales team through example and ensuring meeting of personal and company sales targets - UPT, ATV and Turnover
• Performs and supports the team in delivering excellent customer service
• Floor presence, floor supervision, allocating team members as per zoning guide and supervising floor operations

Visual Merchandising

• Implementing merchandising as per guidelines and submitting VM pictures on a weekly
• Conducting regular VM walks throughout the day, ensuring product is tagged, hanging correctly, steamed, priced and replenished sufficiently for trade
• Continuous self and team training and assessment of visual merchandising of the store

Inventory Control

• Process all deliveries on the same day as receipt, including checking quantities to invoices, tagging, hanging, steaming and pricing product, and capturing the stock on the system
• Ensure stockroom is maintained and organized according to standards, stock positioned in order to expedite replenishment timeously
• Conduct weekly and monthly stock counts and stock takes accordingly, verify and submit accurate count reports
• Actively implement, practice and supervise risk control measures to help alleviate losses to the company

Supervising Daily Operations

• Manage time and attendance, Follow and implement opening and closing procedures accordingly
• Maintain all daily requirements, POS operation, Cash up, cash drop, time and attendance and general housekeeping
• Process refunds and exchanges according to company policy, elevate and inform OPS where necessary

Skills And Personal Attributes

• Matric certificate compulsory
• Bachelor’s degree ideal
• 1 – 2 years’ experience working in a retail environment in a managerial role.
• Strong leadership and customer management abilities.
• Customer service-oriented with in-depth knowledge of basic business management processes.
• Excellent communication and interpersonal skills.