Assistant Resident Manager

Craven Cottage CC; Bela-Bela; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Craven Cottage CC in Bela-Bela (Limpopo) seeks an experienced Lodge Manager with a minimum of five years in management at a 5* lodge. The role focuses on Front Office and F&B administration, guest experience, and strong leadership across staff and operations.

Fluency in English, sharp presentation, and cost-control skills are essential. The ideal candidate will manage day-to-day lodge operations in the absence of the General Lodge Manager, maintain guest satisfaction, and foster community

Qualifications

• At least 5 years minimum experience in a Management role at a 5* Lodge.
• Formal hospitality degree or diploma required.
• Strong command of the English language.
• Proven skills in Front of House & F&B management, with emphasis on Front of House Administrative management.
• Front Office Management experience is essential.
• Well-spoken and presentable with guest-centric focus.
• Experience in managing, training, cost control and strong administrative skills.
• Ability to build relationships with staff, guests, community and industry.
• Strong leadership and staff management experience.
• Capable of handling lodge operations in the absence of the General Lodge Manager.
• Ability to cope under pressure to meet guests' needs.
• Knowledge of NEBULA & OPERA Systems or similar PMS/POS systems.

Skills

Front Office Management

Front of House Management

F&B Management

Guest Experience

Staff Leadership

Relationship Building

Communication Skills

Interpersonal Skills

Budget & Cost Control

Administrative Skills

PMS/POS Systems

Education

Matric

Hospitality Degree

Hospitality Diploma

Tools

NEBULA

OPERA Systems

Job description

Requirements

• At least 5 years minimum experience in a Management role at a 5* Lodge
• Matric
• Formal hospitality Degree or Diploma
• Good command of the English language
• Proven skills & track record in Front of House & F&B management, with specific focus onFront of House AdministrativeManagement
• Front Office Managementexperience essential
• Well-spoken and presentable
• Guest-centric ensuring great experiences
• Innovative and creative to drive hospitality at the Lodge to new levels
• Experienced in managing, training, cost control and have strong administrative skills
• Relationship building, with staff, guests, the community, the industry
• Strong leader with staff management experience
• Must be able to successfully manage the lodge in the absence of the General Lodge Manager, and assist in the day-to-day operations of the Lodge
• Must be able to cope under pressure to meet guests needs
• Good interpersonal skills and communication with staff and guests
• Computer and financial skill
• Knowledge of NEBULA & OPERA Systems or similar PMS/POS system required