Assistant Resident Manager

Lodgistics Professional Hospitality Solutions; Bela-Bela; On-site; ZAR 420,000 - 720,000; Full time

Benefits offered by this job

Accommodation provided

Meals provided

Medical aid and provident fund

Job summary

Lodge professionals sought in Bela Bela, Limpopo for an Assistant Resident Manager role at a prestigious 5-star safari lodge. You will lead front office and F&B operations, uphold luxury standards, and act as the lodge leader in the Resident Manager's absence.

Ideal candidates will have 5+ years in luxury lodge management, strong English communication, and a track record of team leadership, financial control, and operational excellence. Live-in position with accommodation and meals provided.

Qualifications

• Minimum 5 years' experience in a similar management position within a 5-star lodge environment.
• Matric qualification.
• Proven experience in Front Office and F&B management, with strong Front Office administration skills.
• Previous Front Office Management experience is essential.
• Excellent command of English, with strong interpersonal and communication skills.

Responsibilities

• Oversee day-to-day lodge operations and administration.
• Successfully oversee the lodge in the absence of the Resident Lodge Manager.
• Ensure effective Front Office management, administration and operational controls.
• Manage lodge systems, reporting, financial controls and operational procedures.
• Drive the lodge's quality plan and ensure all company standards are consistently maintained.
• Maintain exceptional guest service standards and ensure memorable guest experiences.
• Drive hospitality standards to new levels through innovation and attention to detail.
• Lead, train, motivate and develop the lodge team.
• Manage costs and maintain effective financial controls.

Skills

Front Office management

F&B management

Leadership

Guest service excellence

Problem solving

Education

Hospitality degree or diploma (advantageous)

Tools

Nebula

OPERA

Job description

Bela Bela, Limpopo | Luxury 5-Star Safari Lodge

An exciting opportunity is available for an experienced hospitality professional to join a prestigious 5-star safari lodge in Bela Bela as Assistant Resident Manager.

ASSISTANT RESIDENT MANAGER

Bela Bela, Limpopo | Luxury 5-Star Safari Lodge

An exciting opportunity is available for an experienced hospitality professional to join a prestigious 5-star safari lodge in Bela Bela as Assistant Resident Manager.

We are looking for a strong, hands-on leader with a solid background in luxury lodge operations, excellent Front Office and Food & Beverage management experience, and the ability to take charge of the lodge in the absence of the Resident Lodge Manager.

THE ROLE

Operations & Administration

• Assist with the day-to-day management and smooth running of lodge operations.
• Successfully oversee the lodge in the absence of the Resident Lodge Manager.
• Ensure effective Front Office management, administration and operational controls.
• Manage lodge systems, reporting, financial controls and operational procedures.
• Drive the lodge's quality plan and ensure all company standards are consistently maintained.
  
  

Guest Experience & Hospitality

• Maintain exceptional guest service standards and ensure memorable guest experiences.
• Drive hospitality standards to new levels through innovation and attention to detail.
• Build strong relationships with guests, travel agents, industry partners and the local community.
• Effectively manage guest expectations and resolve challenging situations.
  
  

Leadership & Team Development

• Lead, train, motivate and develop the lodge team.
• Provide effective operational leadership while encouraging a positive team culture.
• Lead by example and share knowledge to inspire and develop others.
• Manage performance and ensure adherence to company policies and procedures.
  
  

Financial & Operational Management

• Manage costs and maintain effective financial controls.
• Ensure operational efficiency and adherence to company standards.
• Support broader group objectives and initiatives as directed by Head Office.
  
  

Who We're Looking For

• Minimum 5 years' experience in a similar management position within a 5-star lodge environment.
• Matric qualification.
• Proven experience in Front Office and F&B management, with strong Front Office administration skills.
• Previous Front Office Management experience is essential.
• Strong leadership and team management capabilities.
• Excellent administrative, financial and computer skills.
• Knowledge of game reserve operations.
• Experience with Nebula and OPERA, or similar PMS/POS systems, is required.
• Excellent command of English, with strong interpersonal and communication skills.
• Guest-centric, innovative and solutions-driven approach.
• Well-spoken, professional and presentable.
• Ability to multitask, work under pressure and take initiative.
• Strong organisational skills, diligence and attention to detail.
  
  

A formal hospitality degree or diploma will be advantageous.

THE DETAILS

Location: Bela Bela, Limpopo

Remuneration: Market Related - depending on experience

Position: Live-in

Benefits

• Accommodation and meals provided while on duty.
• Medical Aid and Provident fund contributions
  
  

Additional information: Candidates must be able to attend face-to-face interviews in Bela Bela. Unfortunately, candidates with pets cannot be accommodated due to the location.

INTERESTED?

Email your CV to [e-mail]