Assistant Resident Manager

Kendrick Recruitment; Bela-Bela; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Kendrick Recruitment seeks an experienced Assistant Resident Manager to join a private game reserve in Bela-Bela, Limpopo. You will work with the Resident Manager to oversee daily lodge operations and ensure exemplary guest experiences and service standards.

The role demands hands-on leadership, strong hospitality knowledge, financial awareness and the ability to manage multiple departments while maintaining high presentation and staff development.

Qualifications

• Experience in senior hospitality management within luxury lodge, safari property or private game reserve.
• Strong understanding of lodge operations and luxury guest service standards.
• Proven leadership and team management experience.
• Excellent communication, interpersonal and problem-solving skills.
• Strong financial awareness and operational administration abilities.

Responsibilities

• Assist with overall management and daily operations of the reserve and hospitality facilities.
• Support the Resident Manager in overseeing all operational departments.
• Ensure exceptional guest experiences and consistently high service standards.
• Supervise, motivate and develop departmental teams.
• Monitor front-of-house, housekeeping, food and beverage and general lodge operations.
• Maintain effective communication and coordination between departments.
• Handle guest feedback, requests and complaints professionally.
• Assist with staff scheduling, training and performance management.
• Monitor operational costs, stock control and departmental budgets.
• Ensure property standards, maintenance requirements and presentation are consistently maintained.
• Assist with implementing and maintaining operational procedures.
• Work with management to identify areas for improvement and enhance efficiency.
• Maintain a visible, hands-on management presence throughout the property.

Skills

Hospitality management

Leadership

Guest relations

Budgeting

Operations management

Communication

Job description

Assistant Resident Manager | Bela-Bela, Limpopo | Private Game Reserve

Kendrick Recruitment is seeking an experienced, hands-on and highly organised Assistant Resident Manager to join an exclusive private game reserve in Bela-Bela. This is an exciting opportunity for a hospitality professional with strong operational leadership skills, excellent guest relations abilities and a passion for luxury safari hospitality. The successful candidate will work closely with the Resident Manager to oversee daily lodge operations, maintain exceptional service standards and ensure a seamless guest experience.

Key Responsibilities:

• Assist with the overall management and daily operations of the reserve and its hospitality facilities.

• Support the Resident Manager in overseeing all operational departments.

• Ensure exceptional guest experiences and consistently high service standards.

• Supervise, motivate and develop departmental teams.

• Monitor front-of-house, housekeeping, food and beverage and general lodge operations.

• Maintain effective communication and coordination between departments.

• Handle guest feedback, requests and complaints professionally.

• Assist with staff scheduling, training and performance management.

• Monitor operational costs, stock control and departmental budgets.

• Ensure that property standards, maintenance requirements and presentation are consistently maintained.

• Assist with implementing and maintaining operational procedures.

• Work closely with management to identify areas for improvement and enhance overall efficiency.

• Maintain a visible, hands‑on management presence throughout the property.

Requirements:

• Previous experience in a senior hospitality management position within a luxury lodge, safari property or private game reserve.

• Strong understanding of lodge operations and luxury guest service standards.

• Proven leadership and team management experience.

• Excellent communication, interpersonal and problem‑solving skills.

• Strong financial awareness and operational administration abilities.

• Ability to manage multiple departments and prioritise effectively.

• A hands‑on management style with exceptional attention to detail.

• Professional presentation and a passion for hospitality.

• Ability to work under pressure and lead by example.

• A valid driver's licence would be advantageous.

Salary: Negotiable, depending on experience.