Assistant Manager Online

Career27; Cape Town; On-site; ZAR 500,000 - 800,000; Full time

Job summary

Pick n Pay in Kenilworth, Cape Town seeks an On-Demand Online Manager to oversee the online business within the region (ASAP & Website) for corporate and franchise stores. You will manage logistics, store operations, product management, customer service and people management.

The role requires a National Diploma/Degree in Business Management or related field and at least 5 years in Operations Management, preferably in retail. Strong leadership and MS Office skills are essential.

Qualifications

• National Diploma or Degree in Business Management, Operations, or related field.
• 5+ years experience in Operations Management, preferably in retail/on-demand.

Responsibilities

• People Management: lead and manage staff across stores including online supervisors.
• Oversee scheduling, productivity and attendance; manage labour costs and leave liability.
• Coaching & Mentoring: develop training programs and mentor team members.
• Operations: monitor KPI performance and ensure adherence to policies.
• Launch planning for new stores and regular store visits; report insights to the business.

Skills

Leadership

Team building

MS Excel

PowerPoint

Analytical skills

Education

National Diploma or Degree in Business Management/Operations/Supply Chain

Tools

MS Excel

PowerPoint

Microsoft Office Tools

Job description

## Assistant Manager OnlineApplylocations: Kenilworth - Cape Towntime type: Full timeposted on: Posted Todaytime left to apply: End Date: May 30, 2026 (10 days left to apply)job requisition id: JR105544It's fun to work in a company where people truly BELIEVE in what they're doing!At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay. As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team.**Minimum Requirements**National Diploma or Degree in Business Management, Operations, Supply Chain, or related fieldA minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industryPrevious experience within the retail environment advantageousPrevious line management experience is advantageous**Competencies**Strong leadership and team-building skillsStrong organisational and prioritisation skillsProficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office ToolsStrong analytical skills to assess performance metrics and implement improvements**Key Responsibilities**People Management:Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structuresOversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levelsManage employee relations matters, fostering a positive work environment and proactively addressing concernsMonitor and manage people cost, including leave liability and overtime, ensuring adherence to budgetCoaching & Mentoring:Develop and implement training and facilitation programs to enhance team skills and knowledgeMentor team members to promote career growth and adherence to operational effectivenessOperations:Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)Coordinate daily operations and implement best practice to optimise productivity and efficiencyEnsure compliance with all operational policies and procedures, maintaining high delivery standardsManage the launch plan for new stores, ensuring that all launch requirements are met for successful openingsRegularly visit stores to identify and correct problems as well as behavioural concerns that impact operationsExecute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region.Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and proceduresAssist with daily task management of storesRun daily meetings and stand-up check ins with teams to ensure alignment and address any immediate issuesRecruitment and hiring:Lead the hiring process for new team members (conducting assessments and interviews)Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hiresReporting and communication:Prepare and present regular reports on operational performance, workforce metrics and areas for improvementFacilitate effective communication within the team and across departments to ensure alignment with organisational goals.**Closing Date: 29 May 2026**