Assistant Manager Online

Pick n Pay Retailers; Cape Town; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Pick n Pay Retailers is seeking an On-Demand Online Manager to oversee the online business operations within the assigned region (ASAP & Website) for both Corporate and Franchise Stores. You will manage logistics, store operations, product management, customer service, and people management to drive operational excellence.

The role requires 5+ years in Operations Management within retail or on-demand settings, strong leadership, and a valid drivers' license. Closing date applies.

Qualifications

• National Diploma or degree in Business Management, Operations, Supply Chain, or related field.
• Minimum of 5 years' experience in Operations Management, preferably in retail or on-demand industries.
• Previous line management experience is advantageous.
• Drivers' License is essential.

Responsibilities

• Lead and manage staff in assigned stores, including pickers and online supervisors, ensuring clear communication and reporting structures.
• Oversee workforce scheduling, productivity and absenteeism to maintain staffing levels.
• Monitor and manage costs, including leave liability and overtime, within budget.
• Develop and implement training and mentoring programs to enhance team skills and knowledge.
• Coordinate daily operations and drive improvements in productivity and KPI performance across stores.

Skills

Leadership

Team management

Analytical skills

MS Excel

PowerPoint

Education

National Diploma or Degree in Business Management or related field

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! At Omnichannel, we are revolutionizing the way customers shop by seamlessly integrating online and in-store experiences. We are committed to delivering exceptional service and convenience, whether it is your favorite beverage or everyday essentials. Join us as we lead the charge in on-demand delivery and continue to set new standards in retail innovation at Pick n Pay. As an On-Demand Online Manager, you will be responsible for overseeing the entire operational structure of the online business within your designated region (ASAP & Website) for both Corporate and Franchise Stores. This includes managing logistics, store operations, product management, customer service and people management. Your effective management will ensure operational excellence and a productive, supportive environment for your team.

Minimum Requirements

• National Diploma or Degree in Business Management, Operations, Supply Chain, or related field
• A minimum of 5 years' experience in Operations Management, preferably within the retail or on-demand industry
• Previous experience within the retail environment advantageous
• Previous line management experience is advantageous
• Drivers' License is essential

Competencies

• Strong leadership and team-building skills
• Strong organisational and prioritisation skills
• Proficient in MS Excel and PowerPoint; Working knowledge of Microsoft Office Tools
• Strong analytical skills to assess performance metrics and implement improvements

Key Responsibilities

• People Management: Lead and manage staff in assigned stores, including but not limited to the pickers and online supervisors, ensuring clear communication and reporting structures
• Oversee workforce scheduling, productivity and absenteeism to maintain optimal staffing levels
• Manage employee relations matters, fostering a positive work environment and proactively addressing concerns
• Monitor and manage people cost, including leave liability and overtime, ensuring adherence to budget
• Coaching & Mentoring: Develop and implement training and facilitation programs to enhance team skills and knowledge
• Mentor team members to promote career growth and adherence to operational effectiveness
• Operations: Monitor and improve operational performance across all stores ensuring adherence to key performance indicators (KPI’s)
• Coordinate daily operations and implement best practice to optimise productivity and efficiency
• Ensure compliance with all operational policies and procedures, maintaining high delivery standards
• Manage the launch plan for new stores, ensuring that all launch requirements are met for successful openings
• Regularly visit stores to identify and correct problems as well as behavioural concerns that impact operations
• Execute and analyse reports to share insights with the wider business, driving improvements in operational quality within the region
• Provide support to the OPS HOD across all required administrative and coordinative functions and duties in line with SOP’s, policies, and procedures
• Assist with daily task management of stores
• Run daily meetings and stand‑up check ins with teams to ensure alignment and address any immediate issues
• Recruitment and hiring: Lead the hiring process for new team members (conducting assessments and interviews)
• Manage all administrative tasks associated with onboarding new starters, ensuring a smooth transition for new hires
• Reporting and communication: Prepare and present regular reports on operational performance, workforce metrics and areas for improvement
• Facilitate effective communication within the team and across departments to ensure alignment with organisational goals

Closing Date: 20 October 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are At Pick n Pay, we are more than just a retailer; we are an organisation of dedicated people committed to creating an exceptional shopping experience for our customers and an enriching, vibrant work environment for our employees. Founded in 1967, Pick n Pay is one of the largest retail chains in South Africa, serving millions of customers across the African continent. Our reputation is built upon our commitment to offering customers the best in quality, and value.

Our Mission

We serve with our hearts, we create a great place to be and With our minds, we create an excellent place to shop

Our Values

Our values are deeply embedded in our culture and guide our actions:

• Passion for our Customers: We are passionate about our customers and will fight for their rights. Our customers are our priority, and their satisfaction is our success.
• Respect and Care: We care for and respect each other. We value our team's diversity and treat each other with kindness and understanding.
• Personal Growth and Opportunity: We foster personal growth and opportunities. We believe in empowering our employees, providing opportunities for learning and advancement.
• Leadership and Innovation: We nurture leadership and vision, and reward innovation. We encourage our employees to be leaders in their roles and think outside the box.
• Honesty and Integrity: We live by honesty and integrity. We operate with transparency and trustworthiness in all our interactions.
• Community Support: We support and participate in our communities. We believe in making a positive impact and giving back to our communities.
• Individual Responsibility: We take individual responsibility. We are responsible for our actions and decisions.
• Accountability: We are all accountable. We hold ourselves responsible for delivering on our commitments to our customers, each other, and our business.

Why Pick n Pay?

At Pick n Pay, our strength lies in our people. We strive to be the employer of choice, attracting and retaining the best talent in the industry. We create a work environment that fosters growth, celebrates achievements, and values individual contributions. Here, your work will be meaningful, recognized, and rewarded.

Experience the joy of being part of Pick n Pay. Let's shape the future of retail in Africa together.