Assistant Store Manager - Clicks Mall Of Africa

Clicks Group Limited; Midrand; On-site; ZAR 260,000 - 360,000; Full time

Job summary

Clicks Group in South Africa is seeking an Assistant Store Manager at Mall of Africa to support the Store Manager in planning, leading and directing day-to-day operations to achieve operational excellence and meet business objectives.

You will drive profitability by managing key indicators, uphold customer service standards, lead staff development, ensure policy compliance, and serve as store manager in the manager’s absence, supporting a busy retail environment.

Qualifications

• Diploma in Business and/or Retail Management is desirable.
• 1 to 3 years retail experience is essential.

Responsibilities

• Assist the Store Manager to plan, lead and direct daily store operations.
• Drive profitability by managing sales, stock, expenses and shrinkage.
• Ensure high standards of customer service and adherence to service principles.
• Support effective people management and staff development.
• Promote compliance with in-store processes, policies and procedures.
• Model professional image and behaviour aligned with company values.

Skills

Customer service

Retail operations

Communication

Stock management

Leadership & training

Planning & organizing

Decision making

People management

Education

Retail Management Diploma

Job description

Assistant Store Manager - Clicks Mall Of Africa

Listing reference: click_026662

Listing status: Online

Apply by: 21 September 2026

Position summary

Industry: Wholesale & Retail Trade

Job category: Retail Operations

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

The main purpose of the job is to assist the store manager to plan, lead and direct the effective management of day to day operations of the store team in order to achieve operational excellence and business objectives as well as to act as store manager in the absence.

Job Objectives:

• To assist the Store Manager to ensure maximum profitability of the store by managing key financial indicators (sales, trading profit, shrinkage, wastage, stock, expenses) aligned to budget.
• To assist the Store Manager to deliver high standards of customer service consistently, through ensure adherence to the customer service principles.
• To assist the Store Manager to ensure effective people management, development and alignment in store in order to build capacity and meet staffing needs.
• To assist the Store Manager to drive and manage compliance to all in store processes, policies and procedures aligned to requirements.
• To be a role model for staff presenting the image and behaviour of management to which the company aspires through its values.

Qualifications and Experience:

• Business and/or Retail Management Diploma (desirable).
• 1 to 3 Years experience in a retail environment (essential).

Skills, Abilities and Job Related Knowledge:

• Managing service and performance.
• Basic retail industry principles.
• Selling and interpersonal skills.
• Interacting with customers.
• Stock Management.
• Communication and analytical skills.
• Literacy and numeracy skills.
• Conflict and dispute management skills.
• Managing, training and presenting to staff.
• Ability to speak English and preferably one other official language.
• Deciding and Initiating Action.
• Leading and Supervising.
• Planning and Organising.
• Delivering Results and Meeting Customer Expectations.
• Adapting and Responding to Change.
• Coping with Pressures and Setbacks.
• Achieving Personal Work Goals and Objectives.