Assistant Lodge Manager | Luxury Safari Lodge

Hoteljobs; South Africa; Sur place; ZAR 420 000 - 540 000; Plein temps

Résumé du poste

Hoteljobs in South Africa is seeking a seasoned Store Manager with a minimum of 5 years in retail and supervisory leadership. The role focuses on stock control, orders, supplier management, and daily store operations, while upholding HACCP and OHSA standards.

You will lead and develop staff, organise displays, manage cash and foster outstanding customer service. Ideal candidates have Grade 12, a Diploma/Degree in Retail or Business preferred, strong analytical and communication skills, and

Qualifications

• Grade 12 is non-negotiable.
• Minimum 5 years experience in a retail environment, supervisory or leadership role.
• Knowledge of inventory/stock, buying, staff, merchandising, costs and profitability of the store.
• Experience with stock management systems like ERP and Meat Matrix.
• Understanding of FMCG environment and related legislation.
• Experience in handling perishable products with short shelf life, especially meat.
• Basic understanding of retail consumer behaviour and purchasing trends.
• Basic understanding of the retail and meat market.

Responsabilités

• Stock Management: place orders, follow up, manage deliveries and stock levels.
• Stock Receiving: receive stock, report shortfalls and capture stock in Meat Matrix.
• Stock Controlling: daily stock reports, depletion reports, balance stock with receiving, manage shrinkage.
• Housekeeping: maintain HACCP standards and OHSA compliance across store areas.
• Employee Management: recruitment, onboarding, training, discipline, performance, wellness and motivation.
• Store Organisation: arrange shelves, displays, promotions, and manage non-moving items.
• Cash Management: daily cash-ups, minimise losses, cash handling and ATM security.
• Customer Service: deliver excellent service, analyse complaints, enhance customer experience.
• System Administration: manage staff clockings via ERS and Meat Matrix system.

Connaissances

Communication

MS Office

Analytical skills

Financial reporting

Interpersonal skills

Customer service

Self-motivated

Formation

Grade 12

Retail/Business degree

ERP knowledge

Meat Matrix knowledge

Outils

ERP system

Meat Matrix

Description du poste

Qualifications

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

Experience

• Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.

Knowledge Required

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, e.t.c
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understading of the retail and meat market

Skills Required

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

Key Performance Areas

1. Stock Management

• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes

Stock Receiving

• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix

Stock controlling

• Daily stock levels reporting
• Run stock depletion reports- cashiers
• Balance off with stock receiving
• Manage stock levels threshold
• Manage stock shrinkage: stock losses/damages/dumpings

2. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
• Always maintain high level of HACCP standards throughout the store
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.

3. Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

4. Store Organisation

• Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

5. Cash Management

• Manage and assist with daily cash ups
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Manage and keep the safe secure and locked at all times

6. Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences.
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers

7. System Administration

• Manage staff clockings via ERS
• Maintan and understand the system Meat