Retail Assistant Manager

Eskort; Pretoria; Vor Ort; ZAR 180.000 - 240.000; Vollzeit

Zusammenfassung

Eskort in Pretoria is seeking an experienced Store Manager to lead daily operations of our meat retail store, optimizing stock, pricing, and customer service.

You will oversee stock control, staff performance, HACCP compliance, merchandising, and financial reporting to improve profitability. The role demands 5+ years retail leadership, strong communication, and hands-on approach in a fast-paced environment.

Qualifikationen

• Grade 12 is non-negotiable; a Diploma/Degree in Retail or Business is advantageous.
• Minimum 5 years in retail, with supervisory/leadership exposure.
• Knowledge of stock management, merchandising, costs and profitability.
• Experience with ERP and Meat Matrix systems; FMCG environment knowledge.
• Understanding of perishable meat products and related legislation.

Aufgaben

• Stock management: ordering, supplier follow-up, deliveries and stock on hand.
• Housekeeping: store cleanliness and HACCP standards throughout the store.
• Employee management: recruitment, onboarding, training and discipline.
• Store organisation: merchandising, promotions, shelf displays and stock rotation.
• Cash management: daily cash handling and safety of cash processes.
• Customer service: maintain high service levels and resolve complaints.
• System administration: clocking, Meat Matrix usage, CCTV and security.

Kenntnisse

Stock management

People management

Communication

MS Office

Analytical skills

Customer service

Ausbildung

Grade 12

Diploma/Degree in Retail or Business

Tools

ERP

Meat Matrix

Jobbeschreibung

QUALIFICATIONS

Grade 12 (Non-Negotiable) Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store. Knowledge of stock management systems like ERP, Meat matrix, e.t.c Knowledge and understanding of FMCG environment and related legislation Management of perishable products with short shelf life especially in meat industry Basic Understanding of retail consumer behaviour and purchasing trends Basic Understading of the retail and meat market

SKILLS REQUIRED

Excellent verbal and written communication skills. Proficient in MS Office Suite. Demonstratable analytical skills. Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems. Excellent interpersonal skills and ability to communicate effectively. Exceptional customer service and people management skills. Energetic and self-starter.

Key Performance Areas

• 1. Stock Management
  • Stock Ordering
  • Place orders with factories and other suppliers Follow up on orders Manage deliveries, delivery dates and stock upon arrival Manage stock order volumes S tock Receiving
  • Receive ordered stock Report delivery shortfalls, and damages Follow up on non-received stock Capture received stock on Meat Matrix Stock controlling
  • Daily stock levels reporting Run stock depletion reports- cashiers Balance off with stock receiving Manage stock levels threshold Manage stock shrinkage: stock losses/damages/dumpings
• 2. Housekeeping
  • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area Always maintain high level of HACCP standards throughout the store Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and resulations of the Act.
• 3. Employee Management
  • Employee Recruitment Onboarding and Induction of new employees Training and Development Employee Relations (Discipline in the workplace) Performance Management Employee Wellness Employee Motivation
• 4. Store Organisation
  • Display of prodcuts on the the shelf and create attravtive displays at key points in the store ex: check-out ques Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions Re-arrangement of store shelves and products Managing of non-moving items and display areas
• 5. Cash Management
  • Manage and assist with daily cash ups Minimise cash losses Manage picking up and dropping off of cash in the store Manage cash on ATM Manage safety of cash movement within the store Manage and keep the safe secure and locked at all times
• 6. Customer Service
  • Deliver excellent service to ensure high levels of customer satisfaction Create a store that meets local needs by building an understanding of customer-product preferences. Manage and analyse customer complaints to get insights for improvement of customer satisfaction Be the custodian of customer experience and lead brand loyalty Responding to customer complaints and comments promptly and accurately Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
• 7. System Administration
  • Manage staff clockings via ERS Maintan and understand the system Meat Matrix Manage and maintain CCTV cameras Ensure availability of physical security guards in store Manage the alarm system internally