Retail Assistant Manager

Eskort; Durban; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Eskort Durban is seeking an experienced Retail Store Manager to lead daily operations, stock management, and staff supervision in a fast-paced meat and grocery environment.

You will drive inventory control, HACCP compliance, merchandising, customer service excellence and financial reporting, while building a motivated team and delivering store profitability.

The role requires at least 5 years in retail leadership, Grade 12, and strong knowledge of ERP/Meat Matrix systems.

Qualifications

• Grade 12 is non-negotiable; diploma/degree advantageous.
• Minimum 5 years in retail with supervisory/leadership experience.
• Knowledge of stock management systems and FMCG legislation.

Responsibilities

• Stock ordering, supplier follow-up and stock receiving.
• Maintain HACCP standards, store housekeeping and safety.
• Recruitment, onboarding, training and performance management.
• Store merchandising, product displays and promotions.
• Cash handling, cash ups and shrinkage control.
• Customer service excellence and handling complaints.
• System administration of ERS, Meat Matrix, CCTV.

Skills

Excellent verbal & written comms

MS Office Suite

Analytical skills

Understanding of financials

Interpersonal skills

Customer service

People management

Energetic & self-starter

Education

Grade 12

Diploma/Degree in Retail or Business

Tools

ERP

Meat Matrix

Job description

QUALIFICATIONS

• Grade 12 (Non-Negotiable) Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store. Knowledge of stock management systems like ERP, Meat matrix, e.t.c Knowledge and understanding of FMCG environment and related legislation Management of perishable products with short shelf life especially in meat industry Basic Understanding of retail consumer behaviour and purchasing trends Basic Understading of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills. Proficient in MS Office Suite. Demonstratable analytical skills. Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems. Excellent interpersonal skills and ability to communicate effectively. Exceptional customer service and people management skills. Energetic and self-starter.

Key Performance Areas

• 1. Stock Management
  • Stock Ordering
  • Place orders with factories and other suppliers
  • Follow up on orders
  • Manage deliveries, delivery dates and stock upon arrival
  • Manage stock order volumes
  • Stock Receiving
  • Receive ordered stock
  • Report delivery shortfalls, and damages
  • Follow up on non-received stock
  • Capture received stock on Meat Matrix
  • Stock controlling
  • Daily stock levels reporting
  • Run stock depletion reports- cashiers
  • Balance off with stock receiving
  • Manage stock levels threshold
  • Manage stock shrinkage: stock losses/damages/dumpings
• 2. Housekeeping
  • Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
  • Always maintain high level of HACCP standards throughout the store
  • Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.
• 3. Employee Management
  • Employee Recruitment
  • Onboarding and Induction of new employees
  • Training and Development
  • Employee Relations (Discipline in the workplace)
  • Performance Management
  • Employee Wellness
  • Employee Motivation
• 4. Store Organisation
  • Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques
  • Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
  • Re-arrangement of store shelves and products
  • Managing of non-moving items and display areas
• 5. Cash Management
  • Manage and assist with daily cash ups
  • Minimise cash losses
  • Manage picking up and dropping off of cash in the store
  • Manage cash on ATM
  • Manage safety of cash movement within the store
  • Manage and keep the safe secure and locked at all times
  • Customer Service Deliver excellent service to ensure high levels of customer satisfaction Create a store that meets local needs by building an understanding of customer-product preferences. Manage and analyse customer complaints to get insights for improvement of customer satisfaction Be the custodian of customer experience and lead brand loyalty Responding to customer complaints and comments promptly and accurately Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers
• 6. System Administration
  • Manage staff clockings via ERS
  • Maintain and understand the system Meat Matrix
  • Manage and maintain CCTV cameras
  • Ensure availability of physical security guards in store
  • Manage the alarm system internally