Retail Assistant Manager

Eskort (Pty) Ltd; Durban; On-site; ZAR 420,000 - 600,000; Full time

Job summary

Eskort (Pty) Ltd in Durban is seeking an experienced Store Manager to lead daily operations in a busy meat retail environment. You will oversee stock control, ordering, receiving and merchandising while ensuring HACCP, OHSA compliance and exceptional customer service.

The role requires a Grade 12 with a relevant diploma/degree and a minimum of 5 years in retail, with supervisory experience. A leadership mindset and strong financial awareness are essential.

Qualifications

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous
• Minimum 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

Responsibilities

• Stock management including ordering, receiving and control.
• Housekeeping and HACCP compliance.
• Employee management: recruitment, onboarding, training, performance.

Skills

Communication

MS Office

Analytical skills

Financial basics

Interpersonal skills

Customer service

People management

Self-starter

Education

Grade 12

Diploma/Degree in Retail or Business

Tools

MS Office Suite

ERP

Meat Matrix

Job description

QUALIFICATIONS

• Grade 12 (Non-Negotiable)
• Diploma/Degree in Retail or Business or related qualification will be advantageous

EXPERIENCE

• Minimum of 5 years’ experience working in a retail environment, ideally in a supervisory or leadership level.

KNOWLEDGE REQUIRED

• Prior knowledge and experience in management of; Inventory/stock, buying, staff, products merchandising, costs and profitability of the store.
• Knowledge of stock management systems like ERP, Meat matrix, e.t.c
• Knowledge and understanding of FMCG environment and related legislation
• Management of perishable products with short shelf life especially in meat industry
• Basic Understanding of retail consumer behaviour and purchasing trends
• Basic Understading of the retail and meat market

SKILLS REQUIRED

• Excellent verbal and written communication skills.
• Proficient in MS Office Suite.
• Demonstratable analytical skills.
• Basic Understanding of income statements, cash flows, stock management reporting, and all basic financial systems.
• Excellent interpersonal skills and ability to communicate effectively.
• Exceptional customer service and people management skills.
• Energetic and self-starter.

Key Performance Areas 1. Stock Management

Stock Ordering

• Place orders with factories and other suppliers
• Follow up on orders
• Manage deliveries, delivery dates and stock upon arrival
• Manage stock order volumes

Stock Receiving

• Receive ordered stock
• Report delivery shortfalls, and damages
• Follow up on non-received stock
• Capture received stock on Meat Matrix

Stock controlling

• Daily stock levels reporting
• Run stock depletion reports- cashiers
• Balance off with stock receiving
• Manage stock levels threshold
• Manage stock shrinkage: stock losses/damages/dumpings

2. Housekeeping

• Store cleanliness including, but not limited to all floors, bathrooms, office spaces, passageways, isles, packing areas, chillers, freezers, cashier till points and Deli (Hot Foods) area
• Always maintain high level of HACCP standards throughout the store
• Observe OHSA (Occupational Health and Safety) hazards and abide by the rules and regulations of the Act.

3. Employee Management

• Employee Recruitment
• Onboarding and Induction of new employees
• Training and Development
• Employee Relations (Discipline in the workplace)
• Performance Management
• Employee Wellness
• Employee Motivation

4. Store Organisation

• Display of products on the the shelf and create attractive displays at key points in the store ex: check-out ques
• Be familiar with the merchandising material available from suppliers and ensure employees are familiar with all in-store (current) promotions
• Re-arrangement of store shelves and products
• Managing of non-moving items and display areas

5. Cash Management

• Manage and assist with daily cash ups
• Minimise cash losses
• Manage picking up and dropping off of cash in the store
• Manage cash on ATM
• Manage safety of cash movement within the store
• Manage and keep the safe secure and locked at all times

6. System Administration

• Manage staff clockings via ERS
• Maintain and understand the system Meat Matrix
• Manage and maintain CCTV cameras
• Ensure availability of physical security guards in store
• Manage the alarm system internally

Customer Service

• Deliver excellent service to ensure high levels of customer satisfaction
• Create a store that meets local needs by building an understanding of customer-product preferences.
• Manage and analyse customer complaints to get insights for improvement of customer satisfaction
• Be the custodian of customer experience and lead brand loyalty
• Responding to customer complaints and comments promptly and accurately
• Scan and analyse customer environment, purchasing patterns and initiate activities that will influence customer behaviour including attracting new and retain existing customers