Assistant Lodge Manager – 5-Star Safari Experience Lead

HotelJobs; Bela-Bela; On-site; ZAR 420,000 - 660,000; Full time

Job summary

5* Safari Lodge near Bela-Bela is seeking an experienced Assistant Resident Manager focused on Front Office, front-of-house administration and Food & Beverage management. The role will cover lodge operations in the Resident Lodge Manager’s absence and require strong leadership and guest relations skills.

You will train and develop staff, monitor costs, and ensure compliance with standards. Proactive problem solving and excellent communication are essential for delivering exceptional guest

Qualifications

• Matric; minimum educational baseline.
• Minimum 5 years’ experience in a similar management position within a 5-star lodge.
• Formal hospitality degree or diploma preferred.
• Front Office management experience is essential; strong F&B and front-of-house exposure.
• Knowledge of Nebula and Opera PMS/POS systems; computer literacy.

Responsibilities

• Assist with planning, coordinating and managing daily lodge operations.
• Manage the lodge in the absence of the Resident Lodge Manager.
• Oversee Front Office and front-of-house administration, ensuring accuracy and efficient service.
• Support Food & Beverage operations and maintain consistent hospitality standards.
• Deliver exceptional guest experiences and resolve concerns professionally.
• Lead; train, motivate and develop the lodge team.
• Monitor costs and maintain effective financial and administrative controls.
• Build positive relationships with employees, guests, the community, agents and other lodges.
• Drive the lodge’s quality plan and implement required service standards.
• Introduce creative ideas to enhance hospitality and the guest experience.
• Support group objectives and Head Office requirements.
• Ensure adherence to company policies, procedures and operational standards.

Skills

Front Office management

Front-of-House administration

Food & Beverage management

Leadership

Guest relations & communication

Cost control / financial management

Education

Hospitality degree or diploma

Matric

Tools

Nebula PMS

Opera PMS

MS Office

Job description

5* Safari Lodge near Bela-Bela is seeking an experienced Assistant Resident Manager focused on Front Office, front-of-house administration and Food & Beverage management. The role will cover lodge operations in the Resident Lodge Manager’s absence and require strong leadership and guest relations skills.

You will train and develop staff, monitor costs, and ensure compliance with standards. Proactive problem solving and excellent communication are essential for delivering exceptional guest