Service Manager (Asst. F&B Manager)

Career Custodians; Cape Town; On-site; ZAR 240,000 - 420,000; Full time

Job summary

Village N Life in Camps Bay is seeking an experienced Restaurant Manager to lead daily operations, supervise front-of-house staff, and ensure exceptional service across all dining experiences. You will work with the executive team to uphold safety, quality, and guest satisfaction while mentoring the team and optimizing workflows in a 4/5-star setting.

The role requires strong communication, attention to detail, and a passion for hospitality.

Qualifications

• Grade 12 or Equivalent is required.
• Must speak, read, write and understand English at a professional level.
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular).
• Accommodation Certificate/Hotel School diploma is advantageous.
• Previous experience in the same or similar position in a 4/5-star hotel.
• Familiar with all duties and procedures in a restaurant Environment.
• MS Office (Word, Excel and Email) is essential.
• Opera experience is advantageous.

Responsibilities

• Oversee daily restaurant operations and manage staff performance.
• Ensure top-quality service and guest satisfaction across all dining experiences.
• Train and mentor team members to uphold SOPs and service standards.
• Collaborate with Executive Team to optimize workflow and safety compliance.

Skills

English Proficiency

Staff Training

Customer Service

Education

Grade 12 or Equivalent

Hotel School Diploma (advantageous)

Tools

Microsoft Office

Opera PMS

Job description

About us:
Village N Life is a leading local Tourism and Hospitality group where we go above and beyond to ensure the last 10% standards are met. If you thrive on a company culture that focuses on growing their employees through career development and incentives, this is the company for you. Where exceptional people and exceptional opportunity awaits.

Who We're Looking For:

The Bay Hotel, nestled against the iconic Twelve Apostles Mountain range and just steps away from the stunning Atlantic Ocean in vibrant Camps Bay, is in search of an experienced Restaurant Manager to join their renowned hospitality team. This role is integral to our dining operations, where you’ll work closely with our Executive Team to deliver exceptional service and memorable dining experiences for our guests. You will oversee daily restaurant operations, manage staff performance, ensure top-quality service, and support initiatives that align with our brand’s commitment to excellence. As a Restaurant Manager, your responsibilities will include supervising front-of-house staff, ensuring adherence to safety and service standards, managing inventory, and optimizing workflow for peak efficiency. You’ll play a pivotal role in training and mentoring the team, ensuring that each guest enjoys a consistent, high-quality dining experience that reflects our dedication to taste, service, and atmosphere.

What Is Required:

Restaurant Manager responsibilities include maintaining the restaurant’s revenue, profitability and quality goals. You will ensure efficient restaurant operation, as well as maintain high production, productivity, quality, and customer-service standards. To assist in the day to day running of the restaurant and to help ensure the Village N Life concepts, manuals, SOPs and logs are always kept current and implemented.

Minimum Requirements:

• Grade 12 or Equivalent
• Must speak, read, write and understand English at a professional level
• Computer literate level 2 minimum experience in Microsoft Office (Word, Excel, PowerPoint and Outlook in particular)
• Accommodation Certificate/Hotel School diploma is advantageous.
• Previous experience in the same or similar position in a 4/5-star hotel
• Familiar with all duties and procedures in a restaurant Environment
• MS Office (Word, Excel and Email) is essential
• Opera experience is advantageous

Due to the large number of CV's received, only candidates that meet the minimum requirements will be contacted. If you have not heard back from us in 2 weeks, please consider your application as unsuccessful.