Asset Financing Consultant (Digital Sales Contact Centre - Centurion)

iMasFinance Co-operative (Ltd); Gauteng; On-site; ZAR 240,000 - 360,000; Full time

Job summary

iMasFinance Co-operative (Ltd) Centurion office offers an exciting opportunity in our Digital Channels Sales Contact Centre. The role focuses on building customer and business relationships while promoting vehicle and asset financing and related loan products through our contact centre and digital channels.

You will assess affordability, liaise with customers and dealerships, process loan applications, and deliver excellent service while growing member relationships.

Qualifications

• Matric with Mathematics and/or Accounting (Essential).
• FAIS Recognised Qualification or Certificate for Representatives (Essential).
• Valid Driver's License Code 8 (Essential).
• Computer literacy including MS Office (Essential).

Responsibilities

• Sell vehicle and asset financing, personal loans and related products.
• Liaise with members, employer groups, customers and dealerships.
• Conduct affordability and repayment assessments.
• Analyse customer position and propose solutions.
• Conclude sales deals and process loan applications.
• Deliver efficient member/customer service.
• Maintain relationships with existing members/customers and stakeholders.
• Establish new member/customer relationships.
• Identify risk and communicate to relevant parties.

Skills

Customer experience

Service delivery

Sales & marketing

Communication

Negotiation

Interpersonal skills

Education

Matric with Mathematics/Accounting

FAIS qualification or certificate

Tools

MS Office

Job description

In support of the iMasFinance transformation strategy, preference is given to candidates from the designated groups, specifically targeting African Males and Coloured Males, and candidates with disabilities.

Job Description

An exciting opportunity exists at iMasFinance Cooperative Limited Centurion office to fill the above t position in our Digital Channels Sales Contact Centre. Preference will be given to qualifying candidates from the designated groups, in support of the iMasFinance transformation strategy.

Job Purpose:

To establish and maintain customer and business relationships, render banking-related support services in order to promote and sell vehicle and asset financing, loan products (secured and unsecured loans) and value added products through a contact centre and other digital technologies.

Job Outputs:

• Sales of vehicle and asset financing, personal loans, related and value-adding products and up-selling & cross selling other iMasFinance products
• Liaise with members/customers, employer groups, customers and dealerships
• Conduct customer affordability and repayment ability assessments
• Analyse customer financial position and recommend solutions
• Conclude sales deals, process & finalize loan applications
• Efficient and effective member/customer service delivery
• Retain and maintain relationships with existing members/customers and stakeholders
• Establish new member/customer and stakeholder relationships
• Identify possible risk and communicate to relevant parties

Qualifications & Experience:

• Matric with Mathematics and/or Accounting (Essential)
• FAIS Recognised Qualification or Certificate for Representatives (Essential)
• Valid Driver's License Code 8 (for a manual transmitted vehicle) (Essential)
• Computer Literacy-MS Office (Essential)
• 2 years' experience within a financial/banking industry including vehicle/asset finance

Knowledge and Skills:

• Understands Contact Centre and Digital Technology Sales
• Customer experience and service delivery
• Quality assurance, Sales & Marketing
• Retention processes and procedures
• Exceptional Financing knowledge
• Applicable legislation e.g. FAIS and NCA knowledge
• Financial industry and Market knowledge
• Computer literacy (MS Office)
• Communication, selling, negotiation, telephone and interpersonal skills
• Working knowledge of financing products