Armed Response & Vendor Operations Lead

Bidvest Protea Coin; Centurion; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Bidvest Protea Coin is seeking an experienced security operations professional to manage armed response providers and oversee supplier performance across regions. The role emphasizes strong contract management, stakeholder engagement, and adherence to PSIRA requirements.

You will lead a team, coordinate incident responses, and ensure compliance with company policies while driving continuous improvement in protection strategies and supplier performance.

Qualifications

• Minimum 5 years in security operations, with at least 3 in a supervisory/managerial role.
• PSIRA Grade A registration advantageous.
• Valid driver’s license and ability to travel.

Responsibilities

• Oversee armed response service providers across regions of operation.
• Monitor SLAs to ensure contractual compliance.
• Conduct regular performance reviews and audits of armed response suppliers.
• Address performance issues, incidents, or breaches with service providers promptly.
• Coordinate and track armed response deployments during security incidents.
• Review and evaluate response times, escalation procedures, and incident handling.
• Ensure suppliers follow company security policies, SOPs, and safety protocols.
• Maintain records of incidents, response reports, and supplier activities.
• Act as the main point of contact between the company and all armed response suppliers.
• Liaise with internal departments, management, and external stakeholders to coordinate security operations.
• Provide regular reports and updates on armed response effectiveness to senior management.
• Recommend improvements to strengthen armed response strategies.
• Research new suppliers, technologies, or methods to enhance response capabilities.
• Support training initiatives for supplier personnel where required.

Skills

Armed Response

Security Operations

Vendor Management

Contract Management

Leadership

Stakeholder Engagement

MS Office

Communication

PSIRA Grade A

Education

Grade 12 / Equivalent

PSIRA Grade A (Advantageous)

Tools

Control room systems

MS Office Suite

Google Earth

Job description

Bidvest Protea Coin is seeking an experienced security operations professional to manage armed response providers and oversee supplier performance across regions. The role emphasizes strong contract management, stakeholder engagement, and adherence to PSIRA requirements.

You will lead a team, coordinate incident responses, and ensure compliance with company policies while driving continuous improvement in protection strategies and supplier performance.