About the Role
Our client is looking for an experienced Appliance Installation & Service Technician to join their team in East London, Eastern Cape. This role involves the professional installation, maintenance, and repair of a wide range of domestic appliances for residential customers. The successful candidate will be responsible for ensuring customer satisfaction through reliable service and high-quality workmanship. You will diagnose issues, perform necessary repairs, and ensure appliances are installed correctly and safely. This is a hands‑on position requiring technical skill, a customer‑centric approach, and the ability to work effectively in the East London area.
Key Responsibilities
- Install new domestic appliances, including refrigerators, washing machines, dryers, ovens, and dishwashers, according to manufacturer guidelines.
- Perform routine maintenance and servicing to ensure optimal appliance performance.
- Diagnose and troubleshoot a variety of appliance issues, identifying root causes of malfunctions.
- Repair or replace faulty components, using appropriate tools and techniques.
- Provide clear explanations of services rendered and findings to customers.
- Maintain accurate records of installations, services performed, and parts used.
- Ensure all work sites are left clean and tidy after service completion.
- Adhere to all safety protocols and regulations while working in customer homes within the Eastern Cape.
- Manage inventory of parts and supplies in the service vehicle.
- Uphold a high standard of customer service and professionalism at all times.
Requirements
- Proven experience as an Appliance Installation and Service Technician.
- Strong knowledge of various appliance brands and their common issues.
- Proficiency in diagnosing and repairing electrical, mechanical, and plumbing aspects of appliances.
- Ability to read and understand installation manuals and service guides.
- Good troubleshooting and problem‑solving abilities.
- Excellent communication and interpersonal skills.
- Customer‑oriented with a focus on delivering satisfactory service.
- Must be reliable, punctual, and organized.
- A valid driver's license and a dependable vehicle are essential for travel around East London.
- Basic knowledge of electrical safety and plumbing standards is required.
Benefits
- Our client offers a competitive salary with potential for performance‑based incentives.
- Comprehensive medical aid and retirement fund benefits are provided.
- Opportunities for training and professional development to stay updated with appliance technology are available.
- You will be part of a supportive team environment and have the opportunity to build lasting relationships with customers.
- This role offers a chance to work independently and contribute directly to customer satisfaction in East London, Eastern Cape.
- Join a company that values skilled technicians.