Airport Passenger Experience Specialist

Mashreq Bank; Ballito; On-site; Full time

Benefits offered by this job

Competitive salary package

Shift allowances and overtime pay

Opportunities for career advancement

Comprehensive training

Staff travel benefits

Supportive work environment

Uniforms provided

Job summary

A leading aviation service provider is seeking an Airport Customer Service Agent at Cape Town International Airport. The role involves greeting and assisting passengers, providing information on flights, handling baggage inquiries, and ensuring compliance with security procedures. Ideal candidates should have a Matric Certificate, strong communication skills, and be able to work in a fast-paced environment. Join us and contribute to creating a memorable passenger experience.

Qualifications

• Proficient in English; knowledge of Afrikaans or Xhosa is a plus.
• Ability to work well under pressure.
• Valid South African ID or work permit required.

Responsibilities

• Greet and assist passengers at check-in and boarding gates.
• Provide accurate information regarding flights and airline policies.
• Assist with baggage handling inquiries and complaints.
• Support passengers with special needs.
• Operate airline computer systems for check-ins.

Skills

Customer service principles

Communication skills

Interpersonal abilities

Problem-solving abilities

Basic computer literacy

Education

Matric Certificate or equivalent

Job description

A leading aviation service provider is seeking an Airport Customer Service Agent at Cape Town International Airport. The role involves greeting and assisting passengers, providing information on flights, handling baggage inquiries, and ensuring compliance with security procedures. Ideal candidates should have a Matric Certificate, strong communication skills, and be able to work in a fast-paced environment. Join us and contribute to creating a memorable passenger experience.