Air and Ticketing Consultant (SA)

Helderberg Personnel CC; Stellenbosch; On-site; ZAR 180,000 - 320,000; Full time

Job summary

Helderberg Personnel CC is seeking an Air Ticketing Administrator to support efficient flight operations and group bookings. You will issue air tickets, manage ticketing prep, and coordinate post-ticketing admin in line with IATA guidelines.

The role requires Amadeus GDS experience, group air market knowledge, and strong numeracy. You will work with internal teams and external suppliers to ensure accurate, timely actions and service KPIs.

Qualifications

• Grade 12 qualification required.
• At least 12 months experience with GDS systems (preferably Amadeus).
• Experience in the group air market and IATA ticketing environment.
• Travel industry experience and strong numerical awareness.

Responsibilities

• Issuing and distributing air tickets within defined timeframes.
• Coordinating preparation work for ticketing and post-ticketing administration.
• Processing re-issued tickets and refunds accurately and timely.
• Reconciling BSP statements and refunds with Air Team Leader.
• Handling group bookings with suppliers via phone, GDS, email, and portals.
• Interpreting and coordinating airline booking information via Amadeus.
• Raising ad-hoc supplier quotes and updating internal stakeholders.

Skills

Attention to detail

Highly organized

Numeracy skills

Geographical awareness

Travel industry experience

Ability to work to deadlines

Education

Grade 12

Tools

Amadeus GDS

MS Word

MS Excel

MS Outlook

MS Internet/Browser

Job description

The main purpose of this role is to support efficient flight operations, this role entails timely and accurate ticketing, adhering to airline and IATA guidelines and achieving service KPIs, as well as managing airline reservations for group tours via direct supplier engagement or Amadeus GDS. The position emphasises building strong internal relationships with cross‑functional teams and fostering external partnerships with suppliers and key contacts.

Requirements

• Grade 12 qualification
• Minimum 12 months experience of GDS systems (preferably Amadeus)
• Experience of the group air market
• Previous experience in an IATA ticketing environment
• Travel Industry experience
• Ability to work to high levels of accuracy and attention to detail
• Highly organised with the ability to work to deadlines
• Computer Literate with knowledge and experience of MS products (Word, Excel, Outlook, internet)
• Strong numeracy skills with good financial awareness skills
• Geographical awareness

Duties

• Issuing and distribution of all air ticket documentation within defined timeframes
• Ensuring the smooth running of all the preparation work running up to the ticketing function
• Issuing of tickets including any required post‑ticketing administration and coordination
• Ensuring the accurate and timely processing of all re‑issued tickets and airline refunds
• Assisting the Air Team Leader with processing and reconciling monthly BSP airline statements and applying for refunds
• Ensure all eligible refunds, including APD, are requested in a timely manner
• Making group bookings as requested by our internal customers with contracted air service providers by phone, GDS, e‑mail and portals to suppliers both in the UK and worldwide.
• Making amendments to group bookings previously made with our suppliers
• Obtaining ad‑hoc quotes from miscellaneous suppliers
• Interpreting and coordinating airline booking information via Amadeus (queue management)
• Advising internal departments and colleagues of airline schedule changes where appropriate
• Using knowledge and experience to estimate rates for low‑cost airlines currently not on sale
• Naming or inputting API details for group bookings travelling with low cost using websites and supplier portals
• Contribute to improvements to processes and procedures by identifying and communicating ideas and solutions that will have a positive impact on our internal and external customers
• Participation in the emergency procedure as required
• Full training given
• Provide support to other team members where appropriate within the wider business
• Participate in any activities or projects on a temporary or ad hoc basis to support business aims and objectives

In return, a highly competitive salary package is on offer including the opportunity to work for a dynamic, international travel agency.