Operations Lead for Integrated Campaign Delivery

The Digital Plug; Randburg; On-site; ZAR 600,000 - 1,200,000; Full time

Job summary

The Digital Plug in Randburg is seeking a Business Operations Manager to align strategy, creative, digital, media, production and client services into a single, efficient operating system. You will lead workflows, resources, and delivery to ensure campaigns are completed on time, within budget and to the highest quality standards.

You will play a key role in driving growth, improving profitability, boosting client satisfaction and enhancing operational efficiency across the agency, while

Qualifications

• Experience leading agency operations and cross-functional teams.
• Strong ability to plan, execute and monitor complex campaigns.

Responsibilities

• Oversee and manage the day-to-day operational activities of the agency.
• Coordinate workflow and collaboration between strategy, creative, digital, media, production, and account management teams.
• Ensure effective planning, execution, and delivery of integrated marketing campaigns.
• Manage project timelines, budgets, resource allocation, and operational priorities.
• Monitor agency capacity and optimize resource utilization.
• Implement and continuously improve operational systems, policies, and processes.
• Track project profitability, operational performance, and productivity metrics.
• Develop operational reports and dashboards for leadership decision-making.
• Ensure high standards of client service delivery and project governance.
• Identify operational risks and implement corrective actions where necessary.
• Foster a high-performance culture focused on accountability, collaboration, and continuous improvement.

Skills

Operations management

Cross-functional collaboration

Project management

Process improvement

Job description

The Digital Plug in Randburg is seeking a Business Operations Manager to align strategy, creative, digital, media, production and client services into a single, efficient operating system. You will lead workflows, resources, and delivery to ensure campaigns are completed on time, within budget and to the highest quality standards.

You will play a key role in driving growth, improving profitability, boosting client satisfaction and enhancing operational efficiency across the agency, while