Afrihost - Customer Success Manager

UniversityInfo; South Africa; On-site; ZAR 550,000 - 900,000; Full time

Job summary

Afrihost is seeking two Senior Customer Success Managers to join our team in KwaZulu-Natal. The role focuses on ensuring client success, optimizing customer journeys, and collaborating with cross-functional teams to deliver outstanding service.

The positions require 4+ years of experience, strong communication, and the ability to work in shifts. Applicants should be prepared to coordinate with sales, support, and product teams to drive customer satisfaction.

Qualifications

• Health and fitness requirement.
• Basic computer literacy.
• Proof of references or letters.
• Ability to follow instructions.
• Willingness to work overtime or shifts.

Responsibilities

• Using company tools, systems, or software correctly.
• Preparing reports or documentation.
• Representing the company professionally.
• Communicating with team members and managers.
• Supporting colleagues when needed.

Skills

Problem solving

Time management

Customer service

Conflict resolution

Teamwork

Job description

Afrihost - Customer Success Manager x2 | Senior Level

Internet sector jobs focus on digital platforms, online services, and user experience optimization.

Published: 21 October 2026

Overview

Position: Customer Success Manager
Province: KwaZulu Natal
Experience: 4 years
Posted: 21 October 2026
Expires: 14 November 2026

About the company

Afrihost is a South African internet service provider offering broadband, hosting, and mobile services.

Eligibility Criteria

Applicants must meet minimum education , experience, and eligibility standards to qualify for roles.

• Good health and fitness
• Basic computer literacy
• Proof of references or recommendation letters
• Ability to follow instructions
• Willingness to work overtime or shifts

Documents

Reference letters and transcripts provide credibility and evidence of past performance.

• Police clearance certificate
• Reference letters
• Matric certificate or latest school results
• Certified ID copy
• Passport photo

Duties and Responsibilities

Workers must follow company policies and maintain workplace safety standards.

• Using company tools, systems, or software correctly
• Preparing reports or documentation
• Representing the company professionally
• Communicating with team members and managers
• Supporting colleagues when needed

Required Skills

Technical knowledge and attention to detail improve efficiency and accuracy in daily tasks.

• Problem-solving
• Time management
• Customer service skills
• Conflict resolution
• Teamwork and collaboration

Please note

Final Decision - Hiring managers compare performance, references, and qualifications before making the final choice.