Senior Customer Success Manager - Drive Client Outcomes

UniversityInfo; Sudáfrica; Presencial; ZAR 550.000 - 900.000; Jornada completa

Descripción de la vacante

Afrihost is seeking two Senior Customer Success Managers to join our team in KwaZulu-Natal. The role focuses on ensuring client success, optimizing customer journeys, and collaborating with cross-functional teams to deliver outstanding service.

The positions require 4+ years of experience, strong communication, and the ability to work in shifts. Applicants should be prepared to coordinate with sales, support, and product teams to drive customer satisfaction.

Formación

• Health and fitness requirement.
• Basic computer literacy.
• Proof of references or letters.
• Ability to follow instructions.
• Willingness to work overtime or shifts.

Responsabilidades

• Using company tools, systems, or software correctly.
• Preparing reports or documentation.
• Representing the company professionally.
• Communicating with team members and managers.
• Supporting colleagues when needed.

Conocimientos

Problem solving

Time management

Customer service

Conflict resolution

Teamwork

Descripción del empleo

Afrihost is seeking two Senior Customer Success Managers to join our team in KwaZulu-Natal. The role focuses on ensuring client success, optimizing customer journeys, and collaborating with cross-functional teams to deliver outstanding service.

The positions require 4+ years of experience, strong communication, and the ability to work in shifts. Applicants should be prepared to coordinate with sales, support, and product teams to drive customer satisfaction.