Aesthetic Appointment Setter | Us Hours

Virtuhire; South Africa; Remote; ZAR 276,000 - 460,000; Full time

Job summary

Virtuhire is seeking a confident, sales-driven Appointment Setter to support aesthetic clinics by contacting opted-in leads for high-ticket treatments. You will follow a structured phone script, assess interest, handle objections, and secure consultation bookings with a deposit.

The role requires excellent English, a warm, empathetic phone manner, and the ability to convert inquiries into confirmed appointments while maintaining CRM records.

Qualifications

• 2+ years in appointment setting, inbound lead follow-up, or call centre roles supporting US market.
• Experience in healthcare, medical aesthetics, med spas, beauty or wellness is advantageous.
• Excellent spoken English with neutral or US-leaning accent and empathetic phone manner.
• Strong communication and listening skills with ability to build rapport quickly.
• Experience using CRM systems; GoHighLevel experience preferred.

Responsibilities

• Contact opt-in leads interested in aesthetic treatments and follow up promptly.
• Conduct short scripted phone assessments to gauge interest and suitability for a consultation.
• Explain the booking process and guide leads to secure an appointment with a deposit.
• Handle objections professionally while maintaining a consultative tone.
• Follow scripts when appropriate but adapt conversations as needed.
• Maintain accurate CRM records, tracking sheets, lead statuses, and bookings.
• Manage leads across multiple clinic accounts with consistent follow-up and bookings.
• Monitor progress and ensure enquiries are recorded appropriately.

Skills

Appointment setting

Lead follow-up

Sales development

CRM systems

GoHighLevel

Phone sales

Customer rapport

Tools

CRM software

Job description

Our client in the US is looking for a confident, personable and sales-driven Appointment Setter to support aesthetic clinics by contacting opted-in leads interested in high-ticket treatments. You will follow a structured phone script, assess each lead’s interest, handle objections and secure consultation bookings with a deposit.

This role requires excellent communication skills, a warm and empathetic phone manner, and the ability to turn enquiries into confirmed appointments while maintaining accurate CRM records and tracking sheets. You will manage leads across multiple clinic accounts and work US Eastern hours.

Responsibilities

• Contact opted-in leads who have expressed interest in aesthetic treatments and follow up on enquiries promptly.
• Conduct short, scripted phone assessments to understand each lead’s interest and suitability for a consultation.
• Explain the consultation booking process and guide interested leads towards securing an appointment with a deposit.
• Handle objections confidently and professionally while maintaining a warm, consultative approach.
• Adapt naturally when conversations move beyond the script while following the provided guidelines.
• Maintain accurate and up-to-date CRM records, tracking sheets, lead statuses and booking information.
• Manage leads across multiple clinic accounts while maintaining consistent booking rates and follow-up standards.
• Monitor lead progress and ensure enquiries are followed up on and appropriately recorded.

Requirements

• At least 2 years of experience in appointment setting, inbound lead follow-up, sales development or call centre roles supporting the US market.
• Experience in healthcare, medical aesthetics, med spas, beauty or wellness is highly advantageous.
• Excellent spoken English with a neutral or US-leaning accent and a warm, upbeat and empathetic telephone manner.
• Strong communication and listening skills, with the ability to build rapport quickly and guide conversations confidently.
• Comfortable with consultative sales, following scripts, handling objections and adapting to unscripted conversations.
• Experience using CRM systems and maintaining accurate administrative records; GoHighLevel experience is preferred.
• Highly organised, reliable and able to manage multiple lead pipelines without losing track of follow-ups.
• A reliable home working setup with stable internet and power backup.
• Availability to work US Eastern business hours consistently.

Aesthetic Appointment Setter | US hours ZA