Receptionist - Advanced Skincare Clinic

Centre Recruit Consultants; Cape Town; On-site; ZAR 100,000 - 145,000; Full time

Job summary

Centre Recruit Consultants is seeking an experienced Receptionist for a premier skincare clinic in De Waterkant, Cape Town. You will manage the front desk, bookings, and coordinate with sales representatives to support stock control.

The role requires skincare or salon experience, excellent customer service, strong organization, and a proactive team spirit. You will work Monday to Friday 08:00-17:00, with Saturdays until 13:00, in a high-end, client-focused environment.

Qualifications

• Previous experience as a receptionist in skincare, spa, or salon environments.
• Strong communication and commitment to outstanding customer service.
• Organizational skills to manage bookings, queries, and stock levels.
• Team player in a small team with proactive attitude.
• Attention to detail in managing bookings and client data.
• Tech-savvy with booking software and basic computer skills.

Responsibilities

• Greet clients and maintain a professional front desk experience.
• Manage appointment scheduling, cancellations, and rescheduling.
• Answer calls and emails; maintain records of appointments and client data.
• Coordinate with sales reps to discuss stock and promotions.
• Monitor stock levels and assist inventory management.
• Keep front desk clean, organized, and welcoming.

Skills

Receptionist experience

Customer service

Organizational skills

Team collaboration

Attention to detail

Tech-savvy

Tools

Booking software

Job description

Cape Town, South Africa | Posted on 03/03/2025

We are partnering with a highly regarded and exclusive medically advanced skincare clinic, located in De Waterkant, Cape Town. This clinic is renowned for offering top-tier skincare treatments, utilizing the latest medical-grade technologies, and delivering exceptional results to their clients. As a small, tight-knit team, they are looking for a skilled and professional Receptionist to help maintain their high standards of service and smooth clinic operations.

Role Overview:

We are looking for an experienced and highly motivated Receptionist to join our client’s team. In this pivotal role, the candidate will be responsible for managing the front desk, handling bookings, coordinating with sales representatives, and assisting with stock control. The ideal candidate will have previous experience in a skincare or salon environment, and a passion for customer service.

Key Responsibilities:

• Client Interaction: Be the first point of contact for clients, delivering an exceptional welcome and ensuring a professional, comfortable experience throughout their visit.
• Appointments & Bookings: Manage appointment scheduling, cancellations, and rescheduling to ensure an efficient flow of clients.
• Administrative Duties: Answer phone calls, emails, and maintain accurate records of all appointments and client data.
• Liaising with Sales Representatives: Coordinate and meet with sales reps as necessary to discuss stock, new products, and clinic promotions.
• Stock Control Assistance: Monitor stock levels and assist with inventory management, ensuring that the clinic is always well-stocked with necessary supplies.
• Clinic Environment: Maintain a clean, organized, and professional front desk area, ensuring the clinic remains a welcoming environment for all clients.

Requirements

Ideal Candidate Profile:

• Proven Experience: Previous experience as a receptionist in a skincare, spa, or salon environment is essential.
• Customer Service Excellence: Strong communication skills and a commitment to providing outstanding customer service.
• Organizational Skills: Ability to manage appointments, client queries, and stock levels efficiently.
• Team-Oriented: Able to work well within a small team and maintain a positive, proactive attitude.
• Attention to Detail: A high level of accuracy and attention to detail when managing bookings and client information.
• Tech-Savvy: Proficient in using booking software and general computer programs

Why Join This Team?

• Be part of a respected and growing clinic with a focus on medical-grade skincare and results-driven treatments.
• Join a small, close-knit team where your contributions make a meaningful impact.
• Opportunity to learn about the latest skincare advancements and gain experience in a professional, high-end clinic.
• A supportive and motivating work environment that values both individual growth and teamwork
• Operational Hours Monday - Friday 08h00 - 17h00 and Saturdays to 13h00