Aerospace Technical Support Engineer — Frontline & Systems Expert

Anna-Mart le Roux

Stellenbosch

On-site

ZAR 480,000 - 720,000

Full time

14 days+

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Job summary

University of Fort Hare seeks a Technical Support Engineer to own the customer support experience end-to-end. You will handle post-sales technical queries, classify and resolve issues, and escalate complex cases to engineering while maintaining ownership of the ticket through resolution.

Responsibilities include developing a structured knowledge base, migrating clients to a new forum, creating clear FAQ articles, onboarding customers, and contributing to product improvement through defect and

Qualifications

Bachelor-level engineering qualification in electronic, electrical, computer or mechatronic engineering, or an equivalent qualification.
2+ years in a customer-facing technical role such as technical support, applications engineering, field service, test or systems integration.
Excellent written and verbal English with ability to produce clear technical material for an international audience.
Strong organisational skills and a methodical approach to record keeping and issue tracking.
Willingness to accommodate time zones outside standard office hours for launches and commissioning.

Responsibilities

Act as the first point of contact for post-sales technical queries across the product range.
Screen, classify and prioritise support requests; resolve independently using product knowledge and lab reproduction.
Escalate to engineering for design-level input while owning the ticket to closure.
Develop a customer support forum and knowledge base with integrated ticketing, FAQs and articles.