Adventure Tourism Coordinator

Placements24; Paarl; Hybrid; ZAR 220,000 - 420,000; Full time

Benefits offered by this job

Hybrid work arrangement

Professional development

Familiarization trips

Industry events

Job summary

Placements24 is seeking an Adventure Tourism Coordinator based in Paarl, Western Cape. This hybrid role blends on-site tour coordination with remote planning, marketing, and administration to craft engaging itineraries and exceptional client experiences.

You will liaise with guides, transport and accommodation providers, manage bookings, and ensure safety and quality across adventures in the Western Cape. A passion for the outdoors and strong organizational skills are essential.

Qualifications

• Experience in tourism or hospitality industry, preferably adventure tourism.
• Knowledge of Western Cape adventure landscape is a plus.
• Excellent planning and time management abilities.
• Strong communication with clients and providers.

Responsibilities

• Develop, plan, and coordinate adventure tourism packages and activities.
• Manage daily tour operations for timely execution and client satisfaction.
• Liaise with third-party providers (guides, transport, accommodation).
• Handle bookings and client inquiries with pre-trip information.
• Ensure tours meet safety, quality, and customer experience standards.
• Assist in marketing and promotional activities for adventure tours.
• Manage budgets and track expenses for tour packages.
• Conduct site visits and risk assessments for locations and activities.
• Handle incident management during tours and problem-solving.
• Contribute to improving tour offerings and operations.

Skills

Adventure tourism

Organizational skills

Communication skills

Hybrid work

Job description

About the Role

Our client, a dynamic adventure tourism company specializing in curated experiences in the Western Cape, is seeking an Adventure Tourism Coordinator based in Paarl, Western Cape.
This hybrid role requires a dedicated individual who can split their time between on-site coordination of local tours and remote work for planning, marketing, and administrative tasks.
You will be responsible for developing new adventure itineraries, managing tour operations, ensuring client satisfaction, and liaising with various activity providers such as hiking guides, climbing instructors, and rafting operators.
The ideal candidate will have a passion for the outdoors, exceptional organizational skills, and a strong understanding of the adventure tourism market.
This is a fantastic opportunity to shape exciting travel experiences in the beautiful Paarl region and beyond.
We are looking for a proactive problem-solver who can ensure the seamless execution of thrilling adventures while maintaining high standards of safety and service.
Your role will be crucial in connecting clients with unforgettable outdoor experiences.

Key Responsibilities

• Develop, plan, and coordinate a variety of adventure tourism packages and activities.


• Manage daily tour operations, ensuring timely execution and client satisfaction.


• Liaise with and manage relationships with third-party activity providers (e.g., guides, transport, accommodation).


• Handle bookings, client inquiries, and provide pre-trip information and support.


• Ensure all tours meet high standards of safety, quality, and customer experience.


• Assist in marketing and promotional activities for adventure tours.


• Manage operational budgets and track expenses for tour packages.


• Conduct site visits and risk assessments for potential tour locations and activities.


• Handle incident management and problem-solving during tours.


• Contribute to the continuous improvement of tour offerings and operational efficiency.

Requirements

• Proven experience in the tourism or hospitality industry, preferably in adventure tourism.


• Strong knowledge of outdoor activities and the adventure tourism landscape in the Western Cape.


• Excellent organizational, planning, and time management skills.


• Strong communication and interpersonal skills, with the ability to build rapport with clients and providers.


• Experience in itinerary development and tour operations management.


• Ability to work effectively in a hybrid model, balancing on-site responsibilities with remote administrative and planning tasks.


• Certification in First Aid and/or outdoor safety is a significant advantage.


• Proficiency in using booking systems and standard office software.


• A passion for adventure, the outdoors, and delivering exceptional client experiences.


• Problem-solving skills and the ability to remain calm under pressure.

Benefits

• Competitive salary and potential for year-end bonuses.


• Opportunity to work with exciting adventure products in a beautiful region.


• Hybrid work arrangement offering flexibility.


• Professional development opportunities within the tourism sector.


• Be part of a growing company dedicated to delivering unique travel experiences.


• Access to familiarization trips and industry events.