Administrator- Payment

Old Mutual Limited; South Africa; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Old Mutual Limited in Pinelands is seeking an Administrator- PaymentApply to manage complex beneficiary allocations under Section 37C of the Pension Funds Act. You will handle documentation, compliance checks, and day-to-day administration with accuracy and timeliness.

You will interact with internal teams and deceased member families, delivering quality service while adhering to SLA parameters and governance standards in a regulated retirement funds environment.

Qualifications

• Matric essential; post-matric qualification advantageous in administration, finance, or related field.
• Experience in retirement fund administration is advantageous (1–2 years).
• Familiarity with Old Mutual products and systems (Greenlight, Max Income, Max Investment, Mass Foundation Market, etc.).
• Knowledge of Pension Funds Act and Section 37C processes is advantageous.

Responsibilities

• Perform complex administrative tasks in accordance with SLA parameters in a processing environment.
• Follows standardised processes in line with normal business functioning.
• Provides service to deceased members and their families.
• Responds to immediate administrative requirements and achieves daily production standards.
• Adheres to service and quality standards; works within a team when required.

Skills

Action Planning

Client Management

Computer Literacy

Database Administration

Desktop Publishing

Executing Plans

Management Reporting

Office Systems

Oral Communications

Policies & Procedures

Report Review

Resource Scheduling

Education

Matriculation Certificate (Matric)

Post-matric qualification in administration/finance or related field

Tools

AWD

BANCS

BIZAGI

EMS

OMUNET

MS Office

Job description

## Administrator- PaymentApply: Pinelands: Posted Today: JR-84342**Let's Write Africa's Story Together!**Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this.**Job Description**This role applies expert knowledge in the administration of retail retirement funds, specifically in relation to Section 37C of the Pension Funds Act, which governs the distribution of death benefits. The incumbent leverages in-depth understanding of legislation, regulatory requirements, and retail retirement fund products to manage and resolve complex beneficiary allocation cases. Responsibilities include interpreting legal provisions, ensuring compliance, and addressing technical challenges of an operational nature. The role is individually accountable for delivering accurate and timely outcomes through own efforts. **Documentation Processing** • Perform complex administrative tasks in accordance with SLA parameters, in a processing environment • Follows standardised processes in line with normal business functioning • Provides a service to our deceased members family • Responds to immediate administrative requirements • Delivers on daily production standards**Quality Assurance** • Performs quality checks on own work • Adhere to service and quality standards • Working as part of a team and assisting others when required **Relationship Building** • Build strong partnerships with internal staff in order to provide good service • Ensure all issues are proactively and smoothly resolved, keeping customers informed and providing good service • Collaborates and networks effectively with others and achieve results**Client Service Delivery*** Makes outbound calls in accordance with predetermined schedules and gathers relevant information.* Receives inbound calls* Finalises call at point of contact where possible* Deals with clients queries via telephone in adherence with productivity standards* Effective Communication Skills* Professional Written and Verbal Communication* Information Processing and Responsiveness**Compliance**Adheres to service and quality standards**Requirements: Skills, Qualifications and Experience*** **Matric** (essential)* **Post-matric qualification** in administration, finance, or related field (advantageous)* **Experience in retirement fund administration** (preferably 1–2 years)* **Basic understanding of the Pension Funds Act**, with exposure to Section 37C processes (advantageous)* **Knowledge of Old Mutual products and administrative processes** (e.g., Greenlight, Max Income, Max Investment, Mass Foundation Market and others)* **Familiarity with Old Mutual systems** (AWD, BANCS, BIZAGI, EMS, OMUNET, etc.)* **Computer literacy** (MS Office) with accurate typing and document handling skills**Core Competencies*** **Excellent verbal and written communication skills** – able to respond to queries promptly and professionally* **Ability to work under pressure and adapt to a changing environment*** **High attention to detail and accuracy*** **Good judgment and problem-solving skills*** **Team-oriented with strong interpersonal skills*** **Deadline-driven and results-focused*** **Ability to process information and provide clear, structured feedback****Additional Role-Specific Competencies*** **Working knowledge of Section 37C and related legislation** (Divorce Act, Maintenance Act, POPIA, TCF)* **Ability to identify beneficiaries and verify supporting documentation*** **Basic case analysis and drafting skills for allocation recommendations*** **Strong governance and record-keeping discipline*** **Ability to handle sensitive information ethically and confidentially*** **Numeracy skills for benefit calculations and reconciliations****Skills**Action Planning, Client Management, Computer Literacy, Database Administration, Desktop Publishing (DTP), Executing Plans, Management Reporting, Network Administration, Numerical Aptitude, Office Systems, Oral Communications, Policies & Procedures, Report Review, Resource Scheduling**Competencies**Collaborates### ### Communicates Effectively### ### Drives Results### ### Ensures Accountability### ### Plans and Aligns### ### Tech Savvy### ### ### ### **Education**Matriculation Certificate (Matric)**Closing Date**14 October 2026 , 23:59