Administrator: Customer Trainer

BCXP; Centurion; On-site; ZAR 300,000 - 420,000; Full time

Job summary

BCX is seeking a Training Coordinator to deliver training on a range of IT systems, products and services to customers. You will coordinate sessions, manage logistics, and travel to client sites as needed, ensuring documentation is up to date.

You will also maintain training records, respond to inquiries, prepare impact reports, and communicate schedules to management while promoting BCX offerings to customers.

Qualifications

• NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or related field.
• NQF 4: Grade 12 National Diploma.

Responsibilities

• Proactively interface with other service organizations to resolve customer requests.
• Coordinate and schedule training sessions, including logistics, and travelling to client site.
• Manage the training calendar to align with company goals.
• Maintain accurate training records and prepare materials.
• Handle training-related inquiries and provide support.
• Prepare reports on training outcomes and communicate training schedules to management.
• Market BCX products to customers.

Skills

Project Management

Customer Management

Time management

Communication

Resource Management

Education

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or related field

NQF 4: Grade 12 National Diploma

Job description

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Provide efficient and effective training to customers in the use of a range of Telkom systems, products and services. Provide customer care and support to ensure customer retention and satisfaction in accordance with world class standards

Key Deliverables / Primary Functions

• Proactively interface with other service organizations to ensure timely problem resolution execution of outstanding customer requests.
• Coordinate and schedule training sessions, including logistics, and travelling to client site.
• Manage the training calendar to align with company goals.
• Maintain accurate training records and prepare materials.
• Handle training-related inquiries and provide support.
• Prepare reports on training outcomes.
  Communicate training schedules to management.
• Market BCX products to customers.

Core Functional Skills & Capabilities

Project Management

Customer Management

Time management

Communication

Resource Management

Core Behavioural Competencies

Working with people

Delivering Results & Meeting Customer Expectations

Planning & Organising

Deciding & Initiating Action

Relating and Networking

Minimum Qualifications

NQF 6: 3 year Degree/ Diploma/ National Diploma in Computer Science or related field

NQF 4: Grade 12 National Diploma

Additional Education -Preferred /Advantage

Experience

• At least two (2) years of working experience in training coordination or administrative roles, preferably in an IT Environment.

OR

• At least four (4) years of working experience in training coordination or administrative roles, preferably in an IT Environment.

Certifications

Professional Memberships in Relevant Industry

Level of Engagement & Span of Control

Level of Engagement - Engagement will all levels within the organisation, internal and external to the business.

Span of Control - 0

Special Requirements / Employment Condition

Valid Drivers license

Drivers Licence and Reliable Vehicle - both required