Administrative Assistant

Future Teams

South Africa

Remote

ZAR 531,632 - 886,053

Full time

14 days+

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Job summary

A leading agency specializing in equity release is seeking a detail-oriented and proactive Admin Assistant for a remote role in South Africa. The ideal candidate will manage scheduling, onboard clients, and maintain reporting systems while thriving in a fast-paced environment. This role is pivotal for ensuring operational efficiency and delivering exceptional client service.

Qualifications

Previous administrative experience required.
Strong organizational and communication skills.
Detail-oriented and self-starter.

Responsibilities

Manage daily appointment scheduling.
Onboard new clients and ensure smooth operations.
Maintain reporting systems and suggest process improvements.

Skills

Organizational skills

Communication

Attention to detail

CRM familiarity

Self-starter

Education

Experience in administrative or customer service role

Tools

Google Workspace

Job description

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Recruitment Consultant | Talent Acquisition Partner

Description

Our UK-based client is an FCA-authorised lead generation agency specialising in qualified, high-converting equity release booked calls. With over £3 million invested in digital advertising and years of experience in financial marketing, they provide a consistent stream of high-quality leads for equity release brokers, driving up to 35% sales conversion rates and delivering 400%+ ROI for their clients. They are seeking a highly organised and proactive Admin Assistant to support the day-to-day operations of their business. This role is key to ensuring smooth client onboarding, efficient appointment scheduling, and accurate reporting. It requires someone who thrives in a fast-paced environment and can confidently manage multiple tasks with short notice.

The ideal candidate is detail-oriented, tech-savvy, and an excellent communicator. You’ll play a crucial role in maintaining operational flow, improving processes, and delivering outstanding service to clients.

This is a remote position open to those living anywhere in South Africa.

Duties & Responsibilities

Manage daily appointment scheduling through the company’s booking system (20–40 per day), often with as little as 3–5 minutes' notice
Act as the first point of contact for clients needing setup amendments or support in our CRM system
Onboard new clients, ensuring a smooth and professional experience
Maintain and update reporting systems, particularly Google Sheets
Ensure daily operations run efficiently by monitoring system integrations and reporting any issues
Collaborate with internal teams to keep processes on track and improve workflows
Suggest improvements and automations to streamline administrative tasks
Assist with light marketing-related admin if needed

Skills, Experience & Requirements

Previous experience in an administrative or customer service role is required
Strong organisational skills and the ability to manage multiple tasks simultaneously
Excellent communication and interpersonal skills
High level of accuracy and attention to detail
Self-starter with a proactive mindset and the ability to work independently
Familiarity with CRM tools (experience with Go High Level is a plus)
Proficiency in Google Workspace (Sheets, Docs, etc.)
Ability to thrive in a remote work environment and adapt quickly to changes
Marketing background or experience is a bonus

Load Shedding

Applicants must be able to ensure they can maintain internet and power during office hours.

Seniority level