Appointment Setter

Scale Army Careers; South Africa; On-site; ZAR 180,000 - 420,000; Full time

Job summary

A dynamic company in South Africa is seeking an Appointment Setter to manage the sales funnel by engaging leads and ensuring qualified appointments. This entry-level, full-time role offers a chance to contribute to a growing business focused on high-quality pet care products and services. Successful candidates will be detail-oriented with strong communication skills and a passion for pets, thriving in a collaborative team environment.

Qualifications

• 2+ years experience in appointment setting, sales, or lead generation is a plus.
• Strong written and verbal communication skills in English.
• Familiarity with CRM systems and appointment scheduling tools is desirable.

Responsibilities

• Handle and grow the top of the sales funnel by engaging with leads through follow-up messaging.
• Schedule qualified appointments for the sales team, ensuring high show-up rates.
• Maintain a healthy and active pipeline of leads, regularly following up.

Skills

Communication skills

Organizational skills

Proactive attitude

Job description

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Our client is a dynamic company dedicated to providing high-quality pet care products and services. They offer a range of premium pet supplies, grooming services, and wellness products aimed at enhancing the lives of pets and their owners. With a focus on delivering exceptional customer service and fostering strong relationships, they have built a trusted reputation in the pet care industry.

As an Appointment Setter, you will be responsible for managing the top of the sales funnel by engaging with leads, following up, and ensuring qualified appointments are set for the sales team. Your role will include managing lead communication, optimizing show-up rates, and maintaining a healthy pipeline of appointments. This is an excellent opportunity for a detail-oriented individual with strong communication skills, looking to make an impact in a growing business.

Key Responsibilities

• Lead Follow-Up & Messaging: Handle and grow the top of the sales funnel by engaging with leads through follow-up messaging. Respond to inquiries in a timely manner and ask qualifying questions to ensure the lead is a good fit for the sales team. Maintain clear and concise communication with leads, ensuring high engagement and interest in setting an appointment.
• Appointment Setting & Conversion Optimization: Schedule qualified appointments for the sales team, ensuring high show-up rates and optimized conversions. Work to maximize the effectiveness of each lead interaction, ensuring appointments are not only set but are likely to result in successful conversions.
• Pipeline Management: Maintain a healthy and active pipeline of leads, regularly following up to ensure no opportunity is missed. Track and report on progress, including show-up rates and conversion metrics, to help optimize the process.
• Collaborating with Sales Team: Work closely with the sales team to ensure smooth communication and feedback regarding lead quality and appointment outcomes. Provide input on improving top-of-funnel processes, show-up rates, and conversion strategies.
• Email & Call Follow-Up: Send email follow-ups to ensure leads remain engaged and confirm appointments. May be required to handle inbound calls from leads, qualify them, and set appointments with the sales team.
  
  

Qualifications

• Experience & Skills:
• 2+ years experience in appointment setting, sales, or lead generation is a plus.
• Strong written and verbal communication skills in English.
• Familiarity with CRM systems and appointment scheduling tools is desirable.
• Ability to manage and prioritize multiple leads and appointments efficiently.
• Excellent organizational skills and attention to detail.
• Ability to work independently while being responsive to team needs.
• Attributes:
• Passionate about dogs is a must. Dog Training or Behavior experience is not required but preferred and helpful.
• Friendly, personable, and professional demeanor in all communications.
• Highly organized, with the ability to track and follow up with numerous leads effectively.
• Proactive and able to think critically about improving processes and optimizing performance.
• Collaborative team player, eager to contribute to the overall success of the sales team.
  
  

What Success Looks Like

• High-quality, qualified appointments set for the sales team with high show-up rates.
• Effective lead communication that results in a consistent pipeline of opportunities.
• Continuous collaboration with the sales team to refine strategies for better results.
• Positive feedback from the sales team about the quality of leads and conversions.
  
  

Opportunity

This is a fantastic opportunity for someone eager to play a key role in the early stages of the sales process. If you are a motivated individual with a knack for communication and a desire to contribute to a growing business, apply today to become part of a team that values efficiency, collaboration, and growth.

Application Process

To be considered for this role these steps need to be followed:

• Fill in the application form
• Record a video showcasing your skill sets

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Marketing Services

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