Account Project Coordinator - South Africa

Doxim; Pretoria; Remote; ZAR 180,000 - 320,000; Full time

Benefits offered by this job

Flexible benefits

Healthcare

Employer-matched retirement savings

Generous PTO

Employee Referral Program

Job summary

Doxim, a leading provider of customer communications technology, is seeking a proactive Account Project Coordinator to bridge business needs and technical delivery. You will gather requirements, translate them into clear specifications, and draft scope of work documents detailing deliverables, timelines, and pricing.

Close collaboration with project managers and clients is essential. You'll support scope changes, strengthen stakeholder relationships, and help improve processes to ensure smooth

Qualifications

• Bachelor's degree in Business Administration, Project Management, Marketing, Communications, or a related field.
• 3+ years of experience in project coordination, account management, client services, or a related role.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
• Experience with Jira or Microsoft Project is an asset.
• Ability to manage multiple projects and priorities simultaneously.

Responsibilities

• Coordinate project activities, timelines, milestones, and deliverables.
• Support Project Managers in managing client relationships and communications.
• Schedule and facilitate project meetings, prepare agendas, and document meeting notes.
• Track project progress and provide regular status updates to stakeholders.
• Monitor project risks, issues, and dependencies, escalating concerns when necessary.
• Maintain project documentation, reports, and client records.
• Collaborate with cross-functional teams including Sales and Technical teams.
• Assist with budget tracking, invoicing, and resource allocation.
• Ensure client requests and inquiries are addressed promptly and professionally.
• Support process improvements to enhance project delivery and client satisfaction.

Skills

Organizational skills

Time management

Verbal communication

Written communication

Jira

Microsoft Project

Microsoft Office

Education

Bachelor's degree in Business Administration, Project Management, Marketing, Communications, or related field

Tools

Jira

Microsoft Project

Microsoft Office

Job description

Who We Are

For over 25 years, Doxim has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

Who We Are

For over 25 years, Doxim has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

Doxim's Next Project Coordinator

We're looking for an Account Project Coordinator to bridge business needs and technical delivery, helping shape solutions that meet our clients' evolving needs. Working closely with Project Managers, clients, and cross-functional teams, you'll lead requirements gathering, translate business needs into technical specifications, and develop clear Scope of Work documents outlining deliverables, timelines, and pricing. You'll also support scope changes, strengthen stakeholder relationships, and ensure smooth project handovers while helping improve Doxim's processes and systems.

Key Responsibilities

• Coordinate project activities, timelines, milestones, and deliverables.


• Support Project Managers in managing client relationships and communications.


• Schedule and facilitate project meetings, prepare agendas, and document meeting notes.


• Track project progress and provide regular status updates to stakeholders.


• Monitor project risks, issues, and dependencies, escalating concerns when necessary.


• Maintain project documentation, reports, and client records.


• Collaborate with cross-functional teams including Sales and Technical teams.


• Assist with budget tracking, invoicing, and resource allocation.


• Ensure client requests and inquiries are addressed promptly and professionally.


• Support process improvements to enhance project delivery and client satisfaction.

Qualifications

• Bachelor's degree in Business Administration, Project Management, Marketing, Communications, or a related field.


• 3+ years of experience in project coordination, account management, client services, or a related role.


• Strong organizational and time-management skills.


• Excellent verbal and written communication skills.


• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).


• Experience with project management tools such as Jira or Microsoft Project is an asset.


• Ability to manage multiple projects and priorities simultaneously.

Preferred Skills

• Strong attention to detail and problem-solving abilities.


• Customer-focused mindset with excellent relationship-building skills.


• Ability to work effectively in a fast-paced environment.


• Experience supporting client-facing projects and working with cross-functional teams.


• Knowledge of project management methodologies such as Agile or Waterfall.

Why Doxim?

• Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.


• Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.


• Growth That Excites: We are passionate about nurturing talent from within so this won't be just a job - it will be a journey.


• Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.


• Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you'll earn a bonus through our Employee Referral Program. Great people know great people!

Website - www.doxim.com

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.