Business Analyst - South Africa

Doxim; Pretoria; Hybrid; ZAR 650,000 - 850,000; Full time

Job summary

Doxim is seeking an experienced Business Analyst to collaborate with stakeholders to understand objectives, gather requirements, analyze processes, and support the implementation of business solutions. The ideal candidate is analytical, collaborative, and passionate about driving continuous improvement.

If you excel at requirements gathering, process analysis, stakeholder engagement, and translating business needs into actionable solutions, we’d like to hear from you.

Qualifications

• Bachelor's degree in a business or IT-related field.
• 7+ years of Business Analysis experience.
• Experience gathering and documenting business requirements.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in Excel, Power BI, Visio, and MS Office.
• Knowledge of Agile, Scrum, or Waterfall methodologies.

Responsibilities

• Gather, document, and validate business requirements from stakeholders.
• Analyze current business processes and identify areas for improvement.
• Develop BRDs, functional requirements, and process maps.
• Facilitate workshops, meetings, and interviews with business stakeholders.
• Collaborate with project managers, developers, and SMEs to deliver solutions.
• Conduct gap analyses and recommend process enhancements.
• Support system testing, UAT, and implementation activities.
• Create reports, dashboards, and data analyses to support business decisions.
• Monitor project progress and ensure business objectives are met.
• Provide training and support for new systems and processes.

Skills

Analytical skills

Problem-solving

Excellent communication

Stakeholder management

Education

Bachelor's degree in business administration, Information Systems, Finance, Economics, or related field

CBAP or ECBA certification

Tools

Excel

Power BI

Visio

Microsoft Office

Job description

Who We Are

For over 25 years, Doxim has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

Who We Are

For over 25 years, Doxim has helped organizations transform the way they deliver critical communications through innovative technology, secure omnichannel solutions, and an unwavering commitment to excellence. Today, we proudly support more than 1,500 clients across a variety of industries, helping businesses communicate more effectively and create stronger customer experiences. What truly sets us apart is our people. We are building a culture where fresh ideas are welcomed, growth is encouraged, and employees are empowered to take on meaningful challenges, make a real impact, and help shape the future of customer communications.

Doxim's Next Business Analyst.

We are looking for an experienced Business Analyst to join our team. The successful candidate will partner with stakeholders across the business to understand objectives, gather requirements, analyze processes, and support the implementation of business solutions. The ideal candidate is analytical, collaborative, and passionate about driving continuous improvement.

If you are skilled in requirements gathering, process analysis, stakeholder engagement, and translating business needs into actionable solutions, we would like to hear from you.

Key Responsibilities

• Gather, document, and validate business requirements from stakeholders.
• Analyze current business processes and identify areas for improvement.
• Develop business requirement documents (BRDs), functional requirements, and process maps.
• Facilitate workshops, meetings, and interviews with business stakeholders.
• Collaborate with project managers, developers, and subject matter experts to deliver solutions.
• Conduct gap analyses and recommend process enhancements.
• Support system testing, user acceptance testing (UAT), and implementation activities.
• Create reports, dashboards, and data analyses to support business decisions.
• Monitor project progress and ensure business objectives are met.
• Provide training and support for new systems and processes.

Required Qualifications

• Bachelor's degree in business administration, Information Systems, Finance, Economics, or a related field.
• 7+ years of Business Analysis experience.
• Experience gathering and documenting business requirements.
• Strong analytical and problem-solving skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Excel, Power BI, Visio, and Microsoft Office applications.
• Knowledge of Agile, Scrum, or Waterfall methodologies.

Preferred Qualifications

• CBAP (Certified Business Analysis Professional) or ECBA certification.
• Experience with SQL and data analysis tools.
• Experience working on technology, process improvement, or transformation projects.
• Knowledge of business process modeling techniques.

Why Doxim?

Work Environment That Suits You: Our opportunities come in all shapes and sizes; from fully remote, to in-office, to hybrid; across North America, South Africa, and Europe.

Benefits That Fit: As of Day 1 of employment, our flexible benefit options have you covered from healthcare to employer-matched retirement savings and everything in between.

Growth That Excites: We are passionate about nurturing talent from within so this won’t be just a job – it will be a journey.

Time Off That Recharges: Take the breaks you deserve with our generous PTO policy designed to help you rest, reset, and return at your best.

Refer & Reap the Rewards: Love working at Doxim? When you refer talented people to join us, you’ll earn a bonus through our Employee Referral Program. Great people know great people!

Thank you for your interest in Doxim! Due to the volume of applications we receive, only selected candidates will be contacted.

Website - www.doxim.com