Account Manager - Supply

AnyVan; Cape Town; Sur place; ZAR 300 000 - 420 000; Plein temps

Avantages offerts par ce poste

Competitive Salary

Time Off

Health & Wellness

Future Ready

Easy Travel

Coffee & Breakfast

Culture & Socials

Career Growth

Résumé du poste

AnyVan in Cape Town is seeking an allocations specialist to keep transport jobs moving and profitable. You’ll partner with transport providers (TPs), pitch available jobs, and own the allocation process end-to-end.

You'll build strong relationships, negotiate rates, create routes, monitor schedules, and resolve issues quickly with both TPs and customers. On-site work five days a week with a fast-paced, dynamic logistics team.

Qualifications

• Experience in a commercial contact center or transport broker role.
• Strong Excel skills and ability to produce reports.
• Willingness to work onsite 5 days a week in Cape Town.
• Knowledge of UK/EU market is a bonus.
• Excellent communication and negotiation with partners.

Responsabilités

• Allocate jobs to transport providers (TPs) by proactively contacting them (mostly by phone).
• Own the allocation process, manage pipelines and assign jobs to TPs to keep them engaged and motivated.
• Build relationships with TPs, know their availability, vehicles, locations, and rates.
• Negotiate competitive rates that work for AnyVan, customers, and TPs.
• Create routes and schedules for multi-job loads and monitor them to schedule.
• Resolve issues quickly with TPs and customers, re-allocate in case of cancellations or failures.
• Handle admin tasks like proof of delivery and customer communication.
• Hit targets on service quality and efficiency.

Connaissances

Transport coordination

Negotiation

Excel

Communication

Customer service

Outils

CRM systems

Description du poste

Got Drive? Join AnyVan as we make moving anything, anywhere miles better and build a career that moves just as fast.

Back in 2009, our Chairman Angus saw half-empty vans everywhere and knew there had to be a better way! That's how AnyVan began. He set out to create the world’s most efficient logistics technology and help halve the number of wasted miles by filling those empty vans.

Since then we’ve become the nation’s favourite way to move, with over 150k five-star reviews and 5 million customers in the UK and Europe. Our team of 400 AnyVanners across London, Cape Town and Bogota is proving that moving doesn’t have to cost the earth by helping save 8,520 tonnes of Carbon each year.

Join our Allocations team at AnyVan, where you’ll be right at the heart of the action using your blend of problem solving skills, sales/negotiation skills and logistics knowledge with our Transport Providers (TPs) to ensure every job is covered efficiently and profitably and create value for all parties.

What you’ll be doing:

Joining the Allocations team you’ll be the go-to person for keeping things moving, literally! Here’s what you’ll be getting stuck into:

• Make sure all our jobs are allocated by proactively reaching out (mostly by phone) to our TP’s to pitch the available jobs to them.
• You’ll need to own the allocation process, manage pipelines and assign jobs to TPs in a way that keeps them engaged and motivated.

Stay on top of your TP network and build solid relationships;

• You’ll know who’s available, what vehicles they have, where they are, what jobs they can cover, and their rates and margins
• Make sure they’re getting the kind of work that suits their needs so they stay active and loyal to AnyVan
• Have good commercial and influencing skills to negotiate competitive rates that work for AnyVan, our customers, and our TP’s.
• Manually create ‘routes’ and schedules for transport partners consisting of multi-job loads.
• Manage and monitor job routes to make sure everything runs to schedule.
• Jump in when things don’t go to plan to resolve issues quickly by working closely with both TPs and customers to find smart, timely solutions and handle last-minute cancellations or failures by re-allocating the jobs (this is where you’re relationships and knowledge of you TP base really comes in to play)
• Handle key admin tasks like checking proof of delivery and keeping in touch with customers.
• Hit your targets, not just on numbers, but on the way you work too (top-notch customer service, strong communication, etc.).

Performance will be measured through the following key metrics:

• Job allocation success – speed, efficiency, and profitability of transport partner matching.
• Premium spend % – minimising excess payout by aligning jobs with optimal pricing strategies.
• On-time delivery & client satisfaction – ensuring transport jobs meet or exceed service expectations.
• Transport partner engagement – satisfaction, availability, and performance consistency.

  What you’ll need to succeed:

  • Experience in a commercial contact center/transport broker, transport coordinator, or live control/logistics role.
  • Bonus points if you have knowledge of the UK/EU market.
  • A commercial approach; You know how to build trust-based relationships and can negotiate with TPs in a way that works for both them and the business.
  • You’re a confident communicator who knows how to work well with both internal teams and external partners.
  • Targets don’t scare you; You’re comfortable working towards them and hitting your goals.
  • You’ve got strong Excel skills and can pull together accurate, insightful reports to help drive smarter decisions.
  • Self-motivated, emotionally intelligent, and resilient, you stay cool under pressure and adapt easily when things change.
  • You’re super organised with an eye for detail.
  • A proactive attitude and a history of getting things done at a fast pace.
  • Strong alignment with our company values and excited about making an impact.
  • Currently living in a commutable distance to our offices in the Central Business district and happy to be based onsite 5 days a week and can work weekends and evenings on a rotational shift pattern.

  What We Offer:

  • Competitive Salary - Highly competitive salaries
  • Generous Time Off - 20 days +public holidays and Christmas Eve on us
  • Health & Wellbeing - ZAR1000 pr month towards cover with Momentum/Discovery
  • Future Ready - 5% you, 5% us
  • Easy Travel - Free parking or transport home after 7pm
  • Daily Perks - In-house barista coffee, free breakfast every day
  • Culture & Community - Weekly drinks, fun socials, and rewards that take you places (literally - last winners hit the Alps)
  • Career Growth - Join a disruptive technology leader and fast forward your career move

  Our company values are:

  • Have fun, get it done
  • Progress over perfection
  • One team thinking big

  You can find out more about our Company, Culture and Values here:

  General FAQ's

  Our Culture

  DE&I

  We are committed to building an inclusive and diverse workplace where every voice is heard, every perspective is valued, and every individual has the opportunity to thrive. We welcome applicants from all backgrounds to be part of our mission and contribute to our vibrant culture.