Account Manager - Inside Sales

Currencies Direct; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

Currencies Direct in Cape Town is seeking an Inside Sales Account Manager to manage a book of existing and lapsed FX partners, supporting both Currencies Direct and Exchange4Free.

You will re-establish relations, collaborate with the sales team, manage CRM, handle affiliate accounts, and perform data tasks. This is an in-office role with no travel initially.

Qualifications

• Account Manager with CRM experience and proven sales activity.
• Ability to work independently and with cross-functional teams.
• Strong customer service orientation and proactive sales mindset.
• High drive with ability to maintain high activity levels.

Responsibilities

• Liaise with existing or lapsed partners across various vertical markets.
• Reestablish relations with lapsed partners within the network, collaborating with the Sales team.
• Collaborate with the Sales team to identify and grow opportunities within the territory.
• Call and set up meetings for the Sales team.
• Handle inbound sales queries and gather referral information from partners while providing accurate product and service details.
• Liaise with Sales & Dealing teams to provide and receive updates related to customer transactions.
• Keep the CRM (Salesforce) updated with daily activity and customer information.
• Create and manage affiliate accounts on Salesforce, loading leads, meetings, and activity logs for the BDEs.
• Assist the Data Sales Manager with data capturing, data cleaning, and general reporting tasks.
• Handle administrative tasks related to affiliate commission payments, including query resolution.
• This is an in-office role with no travel required initially

Skills

CRM

Salesforce

Account management

Inside sales

Tools

Salesforce

Job description

About the Company

Currencies Direct was formed in 1996 and has grown to become one of the largest digital FXand international payment platforms. The Group operates across five brands with our globalteam of over 600 staff across offices in the UK, India, Spain, Portugal, Ireland, Australia,South Africa, and the USA. Currencies Direct combines a fully-digital product offering forboth consumers and businesses with award-winning customer service, helping over 115,000customers move £10 billion per year with us.

Backed by influential private equity investors Palamon Capital and Corsair Capital since2015, Blackstone Tactical Opportunities made a £140 million strategic investment toaccelerate the Company’s growth ambitions in early 2022, resulting in the formation of ourholding Group Redpin.

About our Group

At Redpin, our mission is to bring global citizens and businesses together by simplifying life’smost important payments. Our world-class payments network and human centric customerservice touches a vast global community across 15,000+ partners, 235 territories and twoflagship brands, Currencies Direct and TorFX. We are reshaping the age-old propertymarket by connecting the dots across the entire ecosystem, from buyers and sellers to legalservice firms and title companies to property management, banks and real estate agents.

Our goal is to become the leader in payments and embedded software for international property. We are a diverse team of over 800 employees across 10 offices worldwide,working together to connect the dots for hundreds of thousands of customers around theworld. Our B2B and Real Estate solutions are designed to streamline transactions andenhance user experience across the globe.

About the Role

Are you seeking an opportunity to have an impact, innovate through your problem solving, and grow professionally? In this role you will act as an account manager for a book of existing and recently lapsed FX partners. Supporting both Currencies Direct & Exchange4Free, you will aim to retain and improve productivity of existing partners, while working to regenerate inactive partner accounts.

What You’ll Do

• You will liaise with a wide variety of existing or lapsed partners across a number of specific vertical markets
• Initially working to reestablish relations with lapsed partners within our network, while working closely with the existing Sales team
• Collaborate with the sales team to identify and grow opportunities within the territory
• Calling and setting up meetings for the sales team
• Handle inbound sales queries and gather referral information from partners whilstproviding accurate product and service details
• Liaise with sales & dealing teams to provide and receive updates related to customer transactions
• Keep the CRM (Salesforce) updated with daily activity and customer information
• Create and manage affiliate accounts on Salesforce, loading leads, meetings, andactivity logs for the BDEs.
• Assist the Data Sales Manager with data capturing, data cleaning, and generalreporting tasks.
• Handle administrative tasks related to affiliate commission payments, including queryresolution.
• This is an in-office role with no travel required initially

What You’ll Need

• You are a motivated and detail oriented Inside Sales Account Manager with a strongunderstanding of customer relationship management
• You have the ability to work independently while collaborating with cross-functionalteams makes you a key asset in driving business growth
• A commitment to customer service with a proactive mindset to encourage sales & referrals
• High drive and ability to maintain high levels of activity

Bonus Points

• Fluency in Afrikaans
• Any European language (written and spoken) a major plus

We welcome people from all backgrounds who seek the opportunity to help build a futurewhere we connect the dots for international property payments. If you have the curiosity,passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward,together.Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer. Allqualified applicants will receive consideration for employment without regard to sex, genderidentity, sexual orientation, race, colour, religion, national origin, disability, protected veteranstatus, age, or any other characteristic protected by law.