Account Manager - Inside Sales >

Redpin; Cape Town; On-site; ZAR 320,000 - 420,000; Full time

Benefits offered by this job

Afrikaans fluency (bonus)

European language proficiency (bonus)

Job summary

Redpin, in partnership with Currencies Direct and TorFX, is hiring an Inside Sales Account Manager to manage a portfolio of existing and recently lapsed FX partners, supporting both brands to retain and improve productivity. You will liaise with partners across vertical markets, reestablish relations, and work with the Sales team to identify and grow opportunities while updating Salesforce daily.

This in‑office role requires a motivated, detail‑oriented self-starter who can work independently

Qualifications

• Inside Sales Account Manager with strong CRM understanding.
• Ability to work independently while collaborating with cross-functional teams.
• Commitment to customer service with a proactive mindset.
• High drive and ability to maintain high activity levels.

Responsibilities

• Liaise with existing or lapsed partners across vertical markets.
• Reestablish relations with lapsed partners and collaborate with Sales.
• Identify and grow opportunities within the territory with the Sales team.
• Call and set up meetings for the sales team.
• Handle inbound queries and provide accurate product details.
• Keep Salesforce updated with daily activity and partner information.
• Assist data-related tasks and affiliate payments administration.
• This is an in-office role with no travel initially.

Skills

Customer relationship management

Independent work

Cross-functional collaboration

High activity levels

Tools

Salesforce

Job description

Currencies Direct was formed in 1996 and has grown to become one of the largest digital FX and international payment platforms. The Group operates across five brands with our global team of over 600 staff across offices in the UK, India, Spain, Portugal, Ireland, Australia, South Africa, and the USA. Currencies Direct combines a fully-digital product offering for both consumers and businesses with award-winning customer service, helping over 115,000 customers move £10 billion per year with us.

Role Overview

Application

About The Company

Currencies Direct was formed in 1996 and has grown to become one of the largest digital FX and international payment platforms. The Group operates across five brands with our global team of over 600 staff across offices in the UK, India, Spain, Portugal, Ireland, Australia, South Africa, and the USA. Currencies Direct combines a fully-digital product offering for both consumers and businesses with award-winning customer service, helping over 115,000 customers move £10 billion per year with us.

Backed by influential private equity investors Palamon Capital and Corsair Capital since 2015, Blackstone Tactical Opportunities made a £140 million strategic investment to accelerate the Company’s growth ambitions in early 2022, resulting in the formation of our holding Group Redpin.

About Our Group

At Redpin, our mission is to bring global citizens and businesses together by simplifying life’s most important payments. Our world-class payments network and human centric customer service touches a vast global community across 15,000+ partners, 235 territories and two flagship brands, Currencies Direct and TorFX. We are reshaping the age-old property market by connecting the dots across the entire ecosystem, from buyers and sellers to legal service firms and title companies to property management, banks and real estate agents.

Our goal is to become the leader in payments and embedded software for international property. We are a diverse team of over 800 employees across 10 offices worldwide, working together to connect the dots for hundreds of thousands of customers around the world. Our B2B and Real Estate solutions are designed to streamline transactions and enhance user experience across the globe.

About The Role

Are you seeking an opportunity to have an impact, innovate through your problem solving, and grow professionally? In this role you will act as an account manager for a book of existing and recently lapsed FX partners. Supporting both Currencies Direct & Exchange4Free, you will aim to retain and improve productivity of existing partners, while working to regenerate inactive partner accounts.

What You’ll Do

• You will liaise with a wide variety of existing or lapsed partners across a number of specific vertical markets
• Initially working to reestablish relations with lapsed partners within our network, while working closely with the existing Sales team
• Collaborate with the sales team to identify and grow opportunities within the territory
• Calling and setting up meetings for the sales team
• Handle inbound sales queries and gather referral information from partners whilst providing accurate product and service details
• Liaise with sales & dealing teams to provide and receive updates related to customer transactions
• Keep the CRM (Salesforce) updated with daily activity and customer information
• Create and manage affiliate accounts on Salesforce, loading leads, meetings, and activity logs for the BDEs.
• Assist the Data Sales Manager with data capturing, data cleaning, and general reporting tasks.
• Handle administrative tasks related to affiliate commission payments, including query resolution.
• This is an in-office role with no travel required initially

What You’ll Need

• You are a motivated and detail oriented Inside Sales Account Manager with a strong understanding of customer relationship management
• You have the ability to work independently while collaborating with cross-functional teams makes you a key asset in driving business growth
• A commitment to customer service with a proactive mindset to encourage sales & referrals
• High drive and ability to maintain high levels of activity

Bonus Points

• Fluency in Afrikaans
• Any European language (written and spoken) a major plus

We welcome people from all backgrounds who seek the opportunity to help build a future where we connect the dots for international property payments. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world of PropTech forward, together. Redpin, Currencies Direct and TorFX are proud to be an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, colour, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.