Account Manager – Durban

Freerecruit; Durban; On-site; ZAR 167,000 - 223,000; Full time

Benefits offered by this job

Car Allowance

Fuel: Business mileage covered

Company Benefits

Job summary

Freerecruit in Durban is seeking an Account Manager to manage the monthly digital marketing activities for key clients, build strong client relationships, and demonstrate ongoing value through exceptional service and timely reporting.

You will collaborate with internal designers, developers, sales and marketing teams to ensure campaigns run smoothly and on schedule, with a focus on high-quality client communication and project management.

Qualifications

• Minimum 1 year’s experience in a Marketing / Account Management role.
• Digital marketing experience.
• Agency experience would be advantageous.
• Relevant degree or qualification in Marketing would be advantageous.
• Valid driver’s licence.
• Strong client relationship-management skills.
• Excellent verbal and written communication skills.
• Strong copywriting and proofreading ability.
• Ability to manage multiple clients, projects and deadlines simultaneously.
• Excellent organisational and administrative skills.
• Strong problem-solving and troubleshooting ability.
• Strong technical aptitude and willingness to understand digital systems and products.
• Self-motivated and able to work independently.
• Strong time-management skills.
• Good working knowledge of Microsoft Office, including Word, Excel, PowerPoint, OneNote and Outlook.
• Motor Industry experience or knowledge would be advantageous.

Responsibilities

• Manage the day-to-day relationship with allocated clients.
• Develop and coordinate monthly digital marketing plans and activities.
• Conduct regular client calls and meetings to discuss marketing requirements, performance and upcoming campaigns.
• Build and maintain strong, professional long-term client relationships.
• Write detailed client briefs for designers and developers, clearly communicating the client’s requirements and desired outcomes.
• Coordinate multiple digital marketing projects simultaneously.
• Manage digital marketing activities including social media strategies, Facebook advertising, website specials and related campaigns.
• Write and proofread marketing copy and promotional material.
• Communicate client requirements clearly to internal designers, developers and other relevant departments.
• Ensure internal and external stakeholders remain updated on projects, actions and deadlines.
• Make recommendations to clients regarding their digital marketing activities and opportunities.
• Implement agreed marketing activities and report on results.
• Present and interpret marketing reports for clients and internal sales and marketing teams.
• Train clients on available systems, products and features.
• Act as a first point of contact for customer and system support.
• Troubleshoot system-related issues and proactively assist with resolving client concerns.
• Maintain accurate and detailed client records, including meeting notes, contact details, system changes, issues, action points and monthly reports.
• Assist with implementing additional services and products that would benefit clients.
• Use reporting and statistics to identify opportunities and areas requiring improvement.
• Assist with administrative functions, including checking invoices, following up on payments and updating client information.

Skills

Client relationships

Verbal & written communication

Copywriting

Time management

Organisational skills

Problem solving

Technical aptitude

Independent work

MS Office

Motor Industry knowledge

Education

Marketing degree/qualification

Tools

MS Office Suite

Job description

A growingDigital Marketing Company specialising in the Motor Industryis seeking a professional, organised and client-focusedAccount Managerto join its Durban team.

The successful candidate will be responsible for managing the monthly digital marketing activities of key clients, building strong client relationships and demonstrating ongoing value through exceptional service, effective campaign management and timeous reporting.

This position requires someone who understands the fast-paced nature of digital marketing and is comfortable managing multiple projects and client requirements simultaneously.

The ideal candidate will be self-motivated, technically inclined and confident working independently while maintaining excellent communication between clients and internal designers, developers, sales and marketing teams.

Previous digital marketing agency experience would be advantageous.

Key Responsibilities

• Manage the day-to-day relationship with allocated clients.
• Develop and coordinate monthly digital marketing plans and activities.
• Conduct regular client calls and meetings to discuss marketing requirements, performance and upcoming campaigns.
• Build and maintain strong, professional long-term client relationships.
• Write detailed client briefs for designers and developers, clearly communicating the client’s requirements and desired outcomes.
• Coordinate multiple digital marketing projects simultaneously.
• Manage digital marketing activities including social media strategies, Facebook advertising, website specials and related campaigns.
• Write and proofread marketing copy and promotional material.
• Communicate client requirements clearly to internal designers, developers and other relevant departments.
• Ensure internal and external stakeholders remain updated on projects, actions and deadlines.
• Make recommendations to clients regarding their digital marketing activities and opportunities.
• Implement agreed marketing activities and report on results.
• Present and interpret marketing reports for clients and internal sales and marketing teams.
• Train clients on available systems, products and features.
• Act as a first point of contact for customer and system support.
• Troubleshoot system-related issues and proactively assist with resolving client concerns.
• Maintain accurate and detailed client records, including meeting notes, contact details, system changes, issues, action points and monthly reports.
• Assist with implementing additional services and products that would benefit clients.
• Use reporting and statistics to identify opportunities and areas requiring improvement.
• Assist with administrative functions, including checking invoices, following up on payments and updating client information.

Minimum Requirements

• Minimum1 year’s experience in a Marketing / Account Management role.
• Digital marketing experience.
• Previousagency experience would be advantageous.
• Relevant degree or qualification in Marketing would be advantageous.
• Valid driver’s licence.
• Strong client relationship-management skills.
• Excellent verbal and written communication skills.
• Strong copywriting and proofreading ability.
• Ability to manage multiple clients, projects and deadlines simultaneously.
• Excellent organisational and administrative skills.
• Strong problem-solving and troubleshooting ability.
• Strong technical aptitude and willingness to understand digital systems and products.
• Self-motivated and able to work independently.
• Strong time-management skills.
• Good working knowledge of Microsoft Office, includingWord, Excel, PowerPoint, OneNote and Outlook.
• Motor Industry experience or knowledge would be advantageous.

Salary & Benefits

• Basic Salary:R15,000 – R20,000 per month
• Car Allowance:R3,500 per month
• Fuel:Business mileage covered
• Company Benefits

This is an excellent opportunity to join a growing digital marketing business specialising in the Motor Industry, with the potential to develop and take on increased responsibility as the company grows.