Account Manager — Client Retention & Sales

MoveSmart Rentals; Durban; Remote; ZAR 416,000 - 535,000; Full time

Job summary

MoveSmart Rentals is hiring an experienced Account Manager to manage existing client relationships, coordinate leasing processes, and drive leasing performance. This is a remote role aligned to Eastern Time business hours.

You will become the property owner’s main point of contact, oversee the leasing pipeline, monitor listing performance, and present applications and offers. The role requires 3+ years in client-facing roles and a proven ability to influence decisions.

Qualifications

• Experience in account management or client-facing roles.
• Proven ability to retain dissatisfied clients or recover relationships.
• Experience upselling services or solutions.

Responsibilities

• Manage multiple active client and leasing files.
• Keep property owners informed throughout the process.
• Confirm that each file is complete and ready to be listed.
• Coordinate listing requirements with the partner brokerage.
• Monitor inquiries, showings, applications, and offers.
• Identify why a property is not attracting interest or offers.
• Recommend pricing, marketing, presentation, or property-condition changes.
• Persuade owners to make reasonable price adjustments.
• Present qualified tenant offers and secure timely decisions.
• Retain dissatisfied owners who may cancel.
• Sell services to improve leasing performance.
• Handle objections while maintaining owner trust.
• Coordinate documents, deposits, keys, and move-in requirements.
• Communicate with owners, tenants, realtors, vendors, and internal teams.
• Verify payment and payout information before updates.
• Maintain CRM notes, tasks, documents, and next steps.
• Escalate legal, payment, agreement, or high-risk concerns when required.

Skills

Account management

Client retention

Sales

Lease management

Relationship building

CRM proficiency

English proficiency

Negotiation

Time management

Communication

Tools

CRM system

Job description

Location: Remote

Schedule: Eastern Time business hours

Compensation: C$35,000- C$45,000 annually, including base pay and performance bonuses

The Opportunity

MoveSmart Rentals is hiring an experienced Account Manager to manage existing client relationships, retain dissatisfied clients, influence important decisions, sell relevant services, and keep multiple active files moving from beginning to completion.

MoveSmart operates in residential leasing, but direct real-estate experience is preferred—not required. Strong candidates from account management, consultative sales, customer success, client retention, or another service-based industry are encouraged to apply.

You will become the property owner’s main point of contact after they sign with MoveSmart. You will coordinate the leasing process, monitor listing performance, present applications and offers, recommend changes, and keep the owner informed through tenant move-in.

This is not a basic customer-service or administrative position. You will be responsible for both the client relationship and the commercial performance of your assigned files.

What You’ll Do

• Manage multiple active client and leasing files
• Keep property owners informed throughout the process
• Confirm that each file is complete and ready to be listed
• Coordinate listing requirements with the partner brokerage
• Monitor inquiries, showings, feedback, applications, and offers
• Identify why a property is not attracting interest or offers
• Recommend pricing, marketing, presentation, or property-condition changes
• Persuade owners to make reasonable price adjustments
• Present qualified tenant offers and secure timely decisions
• Retain dissatisfied owners who may be considering cancellation
• Sell appropriate services that could improve a property’s leasing performance
• Handle objections while maintaining the owner’s trust
• Coordinate documents, deposits, keys, and move-in requirements
• Communicate with owners, tenants, realtors, vendors, and internal teams
• Verify payment and payout information before providing updates
• Maintain accurate CRM notes, tasks, documents, and next steps
• Escalate legal, payment, agreement, or high-risk concerns when required

What You’ll Need

• Three or more years of experience in account management, consultative sales, client success, client retention, leasing, property management, portfolio management, or a similar client-facing role
• Experience managing ongoing client relationships—not only completing one-time sales
• Demonstrated ability to overcome objections and persuade clients to take action
• Experience retaining dissatisfied clients or recovering relationships
• Confidence recommending price changes, service improvements, or other actions clients may initially resist
• Ability to use evidence, customer feedback, market information, and financial reasoning to influence decisions
• Experience upselling relevant services or solutions
• Ability to manage multiple clients, files, transactions, or opportunities simultaneously
• Strong organization, follow-up, and deadline management
• Experience using a structured CRM or workflow system
• Excellent spoken and written English
• Sound judgment when handling client concerns and escalations
• Ability to work independently during Eastern Time business hours

Strong candidates may come from account management, customer success, SaaS, insurance, financial services, staffing, telecommunications, automotive sales, hospitality, property management, real estate, or another service-based industry involving ongoing client ownership.

Canadian real-estate experience is an asset but is not mandatory. Training will be provided on MoveSmart’s services, systems, and leasing process.

Remote-Work Requirements

You Must Have

• A private professional workspace
• Dual monitors
• A computer with at least 16 GB of RAM
• Reliable internet of at least 100 Mbps
• A webcam
• A noise-cancelling headset

Compensation

This position offers expected annual compensation of approximately C$35,000- C$45,000, consisting of base pay plus performance bonuses.

Who Will Succeed

The right person combines the organization of an experienced Account Manager with the confidence of a consultative salesperson.

You should be able to identify what is preventing a client’s file from progressing, explain the evidence, recommend a solution, overcome resistance, and obtain a clear decision.

You must be persuasive without being misleading or overly aggressive. You should be comfortable challenging unrealistic expectations while maintaining the client’s trust.