Account Manager

MoveSmart Rentals; Durban; Remote; ZAR 534,000 - 594,000; Full time

Job summary

MoveSmart Rentals is seeking an experienced Account Manager to own the owner experience throughout the leasing process from start to finish. You’ll be the owner’s main contact, driving workflow execution, providing proactive updates, and maintaining clean CRM records in a fast-paced, remote environment.

Qualified candidates will have 3–5+ years in account management, strong communication skills, and the ability to manage multiple clients with urgency and precision.

Qualifications

• 3–5+ years in account management.
• Proven ability to manage multiple clients/files with follow-up.
• Strong communication and client issue handling.
• High discipline in CRM-driven workflows.
• Calm under pressure and prioritization in high-volume settings.

Responsibilities

• Be the owner’s main point of contact during leasing and deliver a white-glove experience.
• Drive execution across the workflow: confirm readiness, gather info, coordinate next steps, prevent delays.
• Provide proactive updates so owners know what’s happening and what comes next.
• Manage time-sensitive items with urgency and strong communication.
• Ensure documentation is collected and tracked per company process.
• Maintain clean CRM records: notes, tasks, follow-ups, and stage movement.
• Escalate issues early to protect client satisfaction with good judgement.

Skills

Account management experience

Multiclient ownership

Strong communication

CRM workflow discipline

Calm under pressure

Job description

We’re hiring experienced Account Managers to own the owner experience throughout the leasing process — the person who keeps the file moving, keeps the client confident, and ensures execution is tight from start to finish.

This role is for someone who already knows how to run a client book: proactive communication, deadline control, clean follow-up, and strong accountability. If you’re organized, fast, and professional under pressure, you’ll do well here.

What You’ll Do

• Be the owner’s main point of contact during the leasing process and deliver a “white-glove” client experience
• Drive execution across the workflow: confirm readiness, gather missing info, coordinate next steps, and prevent delays
• Provide proactive updates so owners always know what’s happening and what comes next
• Manage time-sensitive items with urgency and strong communication
• Ensure documentation is collected and tracked properly according to company process
• Maintain clean CRM records: notes, tasks, follow-ups, and stage movement
• Escalate issues early when needed and protect client satisfaction through strong judgment

Requirements (Must-Have)

• 3–5+ years of account management experience (this is required)
• Proven ability to manage multiple clients/files at once with consistent follow-up
• Strong communication skills and confidence handling client issues
• High process discipline and comfort working in a structured CRM workflow
• Calm under pressure and able to prioritize fast in a high-volume environment

Nice-to-Have

• Leasing / property management / real estate operations experience
• Experience in high-volume, SLA-driven service environments
• Comfort using AI/tools to improve documentation, reporting, and internal efficiency

Remote Tech Requirements (Mandatory)

• Dual monitor setup
• Computer with 16GB RAM minimum
• 100+ Mbps reliable internet speed
• Webcam
• Noise-cancelling headset

Compensation

• This role offers performance-based compensation with the opportunity to earn approximately $45,000–$50,000+ CAD annually based on performance. Full compensation details will be shared during the interview process.