Account Manager

Boardroom Appointments; Kempton Park; On-site; ZAR 167,400 - 223,200; Full time

Job summary

A specialist labels manufacturing operation is seeking an Internal Sales Representative to support its labelling operations in Kempton Park, Gauteng. This role focuses on outbound telesales, CRM management, and coordination with Sales and Operations to ensure customer satisfaction. Candidates should have Grade 12, preferably a tertiary qualification in a related field, and experience in internal sales. Strong computer skills, particularly in Excel, are essential for managing quotes and orders. This role offers a dynamic work environment.

Qualifications

• Grade 12 is a mandatory requirement.
• A tertiary qualification in Administration, Marketing, or Sales is advantageous.
• Experience in internal sales or telesales is required.
• Knowledge of the self-adhesive label manufacturing industry is a plus.

Responsibilities

• Perform outbound telesales including confident cold calling.
• Engage with customers on queries and sales requirements.
• Support Sales with administrative and sales-related tasks.
• Process new and repeat customer orders.
• Manage order quantities and delivery details.
• Track orders and delivery dates.

Skills

High level of numeracy

Strong computer literacy

Excellent coordination skills

Strong interpersonal skills

Customer-service oriented approach

Attention to detail

Education

Grade 12 (Matric)

Tertiary qualification in Administration, Marketing, or Sales

Tools

MS Word

Excel

Outlook

Syspro

Job description

Role Overview

A specialist labels manufacturing operation is seeking an Internal Sales Representative to support its labelling operations. The business offers labelling solutions ranging from high-quality product identification labels to laser labels and specialised equipment such as bar‑code printers. The role is sales and admin‑focused, involving outbound telesales, CRM management, quoting through Syspro, and close coordination with Sales and Operations to meet customer order and delivery requirements.

Key Responsibilities

Sales & Customer Engagement

• Perform outbound telesales, including confident cold calling.
• Engage professionally with external customers on queries and sales requirements.
• Support Sales personnel with administrative and sales‑related tasks.

Order Processing & Administration

• Assist in processing new and repeat orders to meet customer requirements.
• Manage order quantities, pricing, delivery dates, and label specifications.
• Track and manage orders and delivery dates for the allocated sales portfolio.

CRM & Quoting

• Manage and update the CRM system accurately.
• Prepare and issue quotations through Syspro.

Minimum Requirements

Qualifications

• Grade 12 (Matric).
• Tertiary qualification in Administration, Marketing, or Sales (advantageous).

Experience & Knowledge

• Experience in internal sales / telesales.
• Knowledge of the self‑adhesive label manufacturing industry (advantageous).

Skills

• High level of numeracy.
• Strong computer literacy: MS Word, Excel, Outlook (Excel particularly important).
• Excellent coordination and administrative skills.
• Strong interpersonal and communication skills.
• Customer‑service orientated approach.
• High attention to detail and accuracy.

Systems

• Syspro knowledge advantageous (not essential).