Account Manager

DSV - Global Transport and Logistics; Gqeberha; On-site; ZAR 350,000 - 520,000; Full time

Job summary

DSV - Global Transport and Logistics is seeking an Account Manager in Port Elizabeth to manage designated key accounts, drive growth, and maintain strong client relationships. You will coordinate with operations to fulfill requests, monitor performance, and ensure timely communications with customers.

The role requires 2+ years in freight forwarding and client retention, with experience in CRM systems and a proactive approach to business development and customer service.

Qualifications

• Freight forwarding experience of 2+ years in end-to-end processes.
• 2+ years in a client retention capacity.
• Experience using CRM systems (MS Dynamics) and maintaining client records.

Responsibilities

• Assist customers with queries and coordinate with operations to update and resolve issues.
• Support operations on out-of-ordinary freight requirements such as CODs or handcarrys.
• Update and maintain CRM system (MS Dynamics) with meetings, leads, opportunities and client contact information.

Skills

Freight forwarding experience

Client retention experience

CRM system experience

Customer communication

Tools

MS Dynamics

Job description

Location: ZAF - Port Elizabeth, Uitenhage Rd (Struandale Facility)

Job Posting Title: Account Manager - 126897

Time Type: Full Time

Computer Literacy: Intermediate - Microsoft office suite

Job related Requirements:

• Minimum of 2 years experience in a Freight Forwarding environment end to end process.
• Minimum of 2 years experience working in a client retention capacity

Added Advantages for the Role:

• Client Liaison, Forwarding Experience, Proven track record, experience in managing freight RFQ's and tenders

Main Purpose of the role:

To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Duties and Responsibilities:

DAILY

• Assist with any queries customers may have and work with operations in updating and resolving as required.
• Assist and support the operation any ‘out-of-ordinary’ freight requirements, such as COD’s or handcarrys.
• Updating and maintaining CRM system (MS Dyanmics).

WEEKLY

• Weekly operational meetings with customers.
• Weekly, monthly and bi-monthly meetings with clients (Target 8 calls per week/ CBR’s & QBR’s).
• Facilitating operational meetings between client and DSV operational controllers.
• Identifying opportunities for extension business growth / insurance / customs consultancy.
• Keep Records on MicroSoft Dynamics up to date with all meetings, leads, opportunities and client contact information.

MONTHLY

• Compiling monthly management reports and present to customer on a monthly basis
• Manager customer statements and overdues, as well as actively working with operations and finance to solve any invoice queries the customer may have.
• Maintaining and updating rate profiles
• Manage and resolve CSP surveys and feedback.
• Present opportunities for additional revenue and business growth within your designated customer portfolio.
• Managing the debtor’s with the client for queries, payments and payment terms.

Other Duties

• Customer dinners and general entertainment as and when required.
• Managing customer tenders and RFQ’s ensuring DSV re-secure existing business and gain additional lanes where possible.
• Manage and assist with ISV’s.
• Manage quarterly ROIC with feedback and engage in negotiations with customers where increases are required.
• Manage annual price increase process.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.