Freight Forwarder, Air & Sea

DSV Road GmbH; Cape Town; On-site; ZAR 360,000 - 540,000; Full time

Job summary

DSV is seeking an experienced Freight Forwarder to manage import shipments end-to-end, coordinating with overseas offices, carriers, and customs to ensure on-time delivery and cost efficiency.

The role focuses on documentation, shipment tracking, and proactive communication with customers while maintaining service level KPIs and compliance with trade regulations.

Qualifications

• Grade 12 is required.
• Minimum of 5 years freight forwarding end-to-end experience.
• Ability to work overtime.

Responsibilities

• Arrange booking of shipments with overseas office / agent.
• Registration of files and capturing of charges in CW1.
• Tracking of shipments.
• Following up and retrieving shipping documents after sailing from forwarder or carrier.
• Following up on carrier invoices and ANF’s.
• Arranging customs clearance as well as release from other government organisations where required.
• Checking vendor invoices and raising queries as required.
• Delivery planning and status report updates (tracking).
• Communication with both customer and 3rd parties.
• Processing of invoices.
• Sending document packs.
• Customer site visits if required.
• Completing update and milestones in CW1 including file closure.
• Ensure all internal and external KPIs are met.

Skills

Freight forwarding

End‑to‑end logistics

Communication skills

Excel

Education

Grade 12

B.Com in Logistics / Supply Chain (advantage)

Tools

CW1 system

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

Location: ZAF - Cape Town, Falcon Cres (Headquarter)

Job Posting Title: Freight Forwarder, Air & Sea

Time Type: Full Time

Main Purpose of the Role

The primary purpose of this role is to manage and coordinate import freight forwarding shipments from end to end, ensuring the seamless movement of cargo from origin collection through to final delivery. The role is responsible for overseeing all operational, documentation, customs, and customer service activities associated with import shipments while ensuring compliance with company procedures, customer requirements, and international trade regulations. Key responsibilities include arranging collections, coordinating transportation with overseas offices and service providers, monitoring shipment milestones, managing customs clearance processes, ensuring accurate documentation, resolving operational exceptions, and providing proactive communication to customers throughout the shipment lifecycle. The role also focuses on delivering high levels of service, maintaining shipment visibility, and driving efficiency to meet customer expectations and business objectives. The successful candidate will work closely with customers, overseas agents, carriers, customs authorities, and internal departments to ensure shipments are processed accurately, cost effectively, and delivered within agreed timelines.

Job Related Requirements

• Grade 12
• Minimum of 5 years freight forwarding end to end experience.
• Ability to work overtime
• B.Com in Logistics / Supply Chain is an advantage

Electives

• Knowledge of Incoterms
• Knowledge and understanding of sea freight imports and exports
• CW1 system experience
• Good Communication Skills
• Able to work with excel reports – basic to intermediate
• Forwarding and Brokerage or end to end file processing for ocean imports

Duties & Responsibilities

• Arrange booking of shipments with overseas office / agent
• Registration of files and capturing of charges in CW1
• Tracking of shipments
• Following up and retrieving shipping documents after sailing from forwarder or carrier
• Following up on carrier invoices and ANF’s
• Arranging customs clearance as well as release from other government organisations where required
• Checking vendor invoices and raising queries as required.
• Delivery planning and status report updates (tracking)
• Communication with both customer and 3d parties
• Processing of invoices
• Sending document packs
• Customer site visits if required
• Completing update and milestones in CW1 including file closure
• Ensure all internal and external KPIs are met

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Disclaimer

Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affi​dim​ative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV’s Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.