Account Handlers

Morton Moore Pty Ltd; George; On-site; ZAR 61,000 - 78,000; Full time

Benefits offered by this job

Basic salary R5,500–R7,000 per month

Monthly restraint allowance R500

Uncapped monthly commission

Medical aid contribution

Retirement annuity

Annual bonus

3‑year loyalty bonus

Long‑service rewards

Overtime pay

15 days annual leave

Full training provided

Job summary

Morton Moore Pty Ltd in George, South Africa, is seeking enthusiastic and target-driven Account Handlers for its motor division call centre. This junior role offers full training and clear paths for growth as you generate motor insurance leads and convert them into finalised policies.

You will build and maintain partner relationships, handle referrals, quotes, and policy finalisations, while ensuring accurate lead capture on the internal system.

Qualifications

• Matric essential; RE5/degree advantageous.
• Excellent verbal and written communication skills.
• Ability to work under pressure and meet deadlines.
• Strong organisational and teamwork abilities.
• Sales orientation with a results-driven mindset.

Responsibilities

• Generate motor insurance leads via calls and pre-qualified leads.
• Build and maintain partner relationships for a steady lead flow.
• Call, quote, and finalise insurance agreements with clients.
• Upsell relevant insurance products to clients.
• Capture leads accurately in the internal system.
• Provide feedback to partners on lead status and performance.
• Support sales with client information for quoting.
• Monitor referrals and manage partner payments and compliance.

Skills

Verbal communication

Written communication

Organisational skills

Teamwork

Attention to detail

Results driven

Sales orientation

Education

Matric / Grade 12

RE5 qualification advantageous

Relevant degree advantageous

Tools

Softsure

Job description

Our client, a licensed short-term insurance provider, is looking for enthusiastic and target-driven Account Handlers to join their Motor division call centre. This is an excellent opportunity for a junior-level candidate to build a career in insurance sales, working within a supportive environment that provides full training and clear paths for growth. The successful candidates will be responsible for generating motor insurance leads, building relationships with business partners, and converting leads into finalised policies.

Key Responsibilities

• Initiate contact with business partners and representatives (including cold calling and pre-qualified leads) to generate motor insurance leads
• Build and maintain strong working relationships with partners to ensure a consistent flow of quality leads
• Address and resolve relationship issues that may cause a decline in lead volumes
• Represent the brand professionally to expand its presence within the motor industry
• Monitor and assist in addressing lead quality issues to support conversion targets
• Capture all leads accurately on the internal system (Softsure), sourced from email, WhatsApp, and telephone
• Provide timeous feedback to partners on the status of leads to ensure smooth service delivery
• Assist the sales team with client information required to quote on generated leads
• Call, quote, and finalise contractual insurance agreements with clients
• Upsell relevant and essential insurance products to clients
• Follow up with partners, Client Care, and Retentions regarding policy cancellations to protect business quality
• Monitor and manage referral fee payments to partners, liaising with relevant internal departments
• Maintain accurate and up-to-date partner contact, payment, and tax information for compliance purposes
• Track and report on partner performance as required

Requirements

• South African citizen (Employment Equity considerations apply, in line with the client's Employment Equity Plan)
• Matric / Grade 12 essential; a relevant degree or RE5 (Regulatory Examination) qualification, if fit and proper, is advantageous
• Excellent verbal and written communication skills
• Strong organisational skills with the ability to plan, prioritise, and manage own workload
• Ability to work under pressure, remain flexible, and function well within a team
• Attention to detail and ability to meet deadlines
• Ability to build and maintain good working relationships, including in challenging circumstances
• Discretion when handling confidential or sensitive informationResults-driven with a strong sales orientation
• No prior experience required – full training will be provided

Benefits

Our client offers a basic salary of R5,500 – R7,000 per month (the higher rate applicable to candidates holding a valid, fit-and-proper RE5 qualification and/or a relevant degree), plus a monthly restraint allowance of R500 and uncapped monthly commission on products sold (paid in arrears).

Additional benefits include:

• Contribution towards medical aid (R1,000) and retirement annuity (R500), where the employee already has these in place or is a dependent on an existing policy
• Annual bonus, payable in December, and annual salary increases
• Group death and disability fund cover, employer-funded from the 3rd year of employment
• 3‑year loyalty bonus, equivalent to a 14th cheque, payable every three years of service
• Long‑service rewards and recognition (5, 10, 15, and 20 years)
• Overtime pay for additional hours worked
• 15 days annual leave
• Full training provided

Working hours: Monday to Friday, 08:00–17:00 (rostered to 18:00 when required), plus every second Saturday from 08:30–12:30. Includes a 1-hour lunch break and tea breaks.