Call Centre Agent

The Talent Room; George; On-site; ZAR 56,000 - 78,000; Full time

Benefits offered by this job

Competitive base salary + commission

Comprehensive training and onboarding

Supportive team culture and career成长

Bonuses and incentives

Job summary

The Talent Room is seeking a proactive sales professional to drive outbound calls, generate high-quality leads and close insurance policy agreements with business clients. You will present tailored quotations, upsell where appropriate, and maintain strong partner relationships while managing daily admin in a fast-paced environment.

The role rewards a hustle-driven mindset with a competitive base, ongoing training, and a supportive team culture that fosters long-term career growth.

Qualifications

• Grade 12 / Matric certificate (Essential).
• Experience in a call centre, outbound sales, customer service, or account management (Strongly preferred).
• Confident, friendly telephone manner and comfortable speaking with clients all day.
• Driven and ambitious with a strong focus on meeting monthly targets.
• Excellent time management and ability to handle multiple priorities in a fast-paced setting.

Responsibilities

• Outbound Calling & Lead Generation: make high-volume calls to spark interest and generate leads.
• Client Engagement & Pitching: build rapport, present quotations, guide clients to policy agreements.
• Upselling & Maximising Value: identify opportunities to introduce additional insurance products.
• Relationship Management: nurture partnerships, follow-ups, and provide feedback to sales team.
• Admin & Pipeline Tracking: log activities and performance in internal systems.

Skills

Outbound calling

Lead generation

Client engagement

Relationship management

Time management

Resilience

Goal oriented

Tech & admin skills

Education

Grade 12 / Matric

Tools

CRM software

Job description

Description

In this role, you will be the voice of the brand - connecting with prospective clients and business partners, generating high-quality leads, and turning daily conversations into successful policy agreements. If you thrive on hustle, handle rejection like a pro, and want your hard work to directly reward your success, this is your next big career move!

Responsibilities

• Outbound Calling & Lead Generation: Make high-volume outbound calls (cold calling and pre-qualified leads) to business partners and clients to spark interest and generate fresh leads.
• Client Engagement & Pitching: Build instant rapport over the phone, present tailored insurance quotations, and guide clients smoothly through to finalising policy agreements.
• Upselling & Maximising Value: Spot opportunities during calls to introduce additional insurance products and services to boost sales and revenue.
• Relationship Management: Nurture ongoing relationships with partners, handle follow-ups, and ensure every partner feels supported and valued.
• Admin & Pipeline Tracking: Accurately capture all lead data on internal systems, log daily activities, track partner performance, and ensure prompt feedback is given to the sales team.

Requirements

• Education: Grade 12 / Matric certificate (Essential).
• Experience: Previous experience in a call centre, outbound sales, customer service, or account management role (Strongly preferred).
• The Telephone Persona: Genuinely comfortable spending the day talking to clients and prospects over the phone with a confident, friendly telephone manner.
• Drive & Ambition: Highly motivated by both professional and financial growth; hungry to identify and pursue new business prospects as a true go-getter.
• Resilience & Grit: Exceptionally resilient, enjoys a challenge, handles rejection well, and keeps pushing forward when things get difficult.
• Target-Driven Focus: Thrives on working towards clear performance goals, with the drive to consistently achieve and exceed monthly sales targets.
• Tech & Organisational Skills: Computer literate with solid administrative skills, great time management, and the ability to manage multiple priorities in a fast-paced setting.
• Bonus Points: A genuine interest in providing good customer service, following leads and closing the deal!

What They Offer

• A competitive salary package (R5000 - R7000 Basic + Commission) with performance-based incentives and bonuses.
• Comprehensive training to set you up for success (with dedicated support to help you settle in over your first few months).
• A vibrant, supportive team culture with genuine room for long-term career growth.

Please note only candidates that meet the minimum requirements will be considered.