Description
PERFORMANCE FRAMEWORK
Client Relationship Management | 15%
- Act as a reliable daily contact for client marketing and category teams
- Understand each brand's promotional rhythm and requirements
- Communicate clearly, accurately and in good time
- Manage day-to-day requests and expectations professionally
- Anticipate recurring needs across the promotional calendar
Briefing & Workflow Management | 30%
- Write clear and accurate briefs
- Load and manage jobs through Magnetic
- Drive jobs through the pipeline to meet non-negotiable print deadlines
- Manage multiple concurrent jobs without dropping detail
- Coordinate specifications, sizes and formats across print and digital
Quality & Brand Custodianship | 25%
- Check every deliverable against the brief before client routing
- Uphold brand CI across all brands and formats
- Support proofing and reconciliation of pricing, copy and mechanics
- Capture amendments accurately and keep version control clean
- Protect the account against costly errors and reprints
Cross-functional Collaboration | 15%
- Work closely with Creative, Creative Services, Traffic and Production
- Communicate updates and changes promptly
- Escalate timeline risks early
- Maintain clear, accessible documentation
- Contribute positively to a collaborative studio environment
Financial & Administrative | 15%
- Manage cost estimates
- Support accurate billing
- Keep job status and records current in Magnetic
- Monitor scope and flag out-of-scope requests
- Maintain accurate financial and job documentation
Requirements
KEY COMPETENCIES
- Highly organized with exceptional attention to detail
- Calm and dependable under constant deadline pressure
- Clear communicator with strong briefing discipline
- Comfortable managing high job volumes
Experience & Qualifications
- 1–2 years in a client service, coordination or traffic role
- Retail or high-volume production environment an advantage
- Relevant tertiary qualification
Work Level
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Cape Town