Account Manager

Clicks Group Limited; Cape Town; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Clicks Group in Cape Town is seeking an Account Manager to join the Marketing Team. You will serve as the strategic link between internal clients, creative teams, media partners and external agencies, ensuring campaigns are delivered on time and within budget.

The role requires strong stakeholder management, end-to-end project planning, and the ability to coordinate events and campaigns across channels, while upholding the brand and business objectives.

Qualifications

• Essential: Matric or equivalent qualifications or equivalent experience.
• Must have at least 5 years' experience in an Advertising Agency in an Account Manager / Client Service role
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information

Responsibilities

• Account & Stakeholder Management: Build and maintain trusted relationships with stakeholders across the organisation.
• Brief Management & Campaign Planning: Manage end-to-end briefing process for marketing requests with complete, accurate information.
• Project Management: Develop project scopes, track milestones, and coordinate cross-functional teams.
• Brand Management & Marketing Support: Align campaigns with brand strategy and coordinate channel execution.
• Traffic & Workflow Management: Prioritise workloads and allocate resources to meet business priorities.
• Reporting & Administration: Produce campaign reports, agendas and minutes, monitor timelines.

Skills

Strong interpersonal skills

Able to meet deadlines

Ability to work under pressure

Ability to use own initiative

Strong attention to detail

Education

Matric or equivalent

Tools

MS Word

MS Excel

Outlook

Job description

Job category: Advertising and Communication

Location: Cape Town

Contract: Permanent

Remuneration: Market Related

EE position: Yes

About our company

Clicks Group

Introduction

We are looking to recruit an Account Manager to join our Marketing Team. This role will be based in Cape Town and report to the Marketing Operations Manager.

Job purpose:

The Account Manager serves as the strategic link between internal business stakeholders, creative teams, media partners, production suppliers and external agencies. The role is responsible for leading integrated marketing projects from briefing through execution, ensuring all campaigns, brand initiatives and business projects are delivered on time, within budget and aligned to business objectives. The role provides strategic account leadership across marketing campaigns, media, brand initiatives, executive requests and corporate communications while ensuring exceptional service delivery, stakeholder management and operational excellence.

Job Objectives:

Account & Stakeholder Management

• Build and maintain trusted relationships with business stakeholders across all levels of the organisation.
• Serve as the primary point of contact between internal clients and the marketing department.
• Consult with stakeholders to understand business challenges and translate these into effective marketing solutions.
• Provide strategic recommendations that support business and commercial objectives.

Brief Management & Campaign Planning

• Manage the end-to-end briefing process for all marketing requests.
• Ensure all briefs contain complete, accurate and commercially relevant information before entering production.
• Challenge briefs where objectives, target audiences or deliverables are unclear.
• Develop detailed project plans and integrated marketing timelines.

Project Management

• Develop project scopes and implementation plans.
• Manage project schedules and milestones.
• Coordinate cross-functional project teams.
• Identify project risks and mitigation plans.
• Monitor project budgets and approvals.

Brand Management & Marketing Support

• Assist in the development of integrated marketing campaigns.
• Ensure campaigns align with overall brand strategy.
• Coordinate campaign execution in certain channels.

  Plan and coordinate internal and external events including:

  • Corporate events
  • Store openings
  • Employee engagement initiatives
  • Brand activations
  • Sponsorship events
  • Executive events

Traffic & Workflow Management

• Manage workflow across multiple projects simultaneously.
• Prioritise workloads based on business requirements.
• Ensure resource allocation supports business priorities.

Reporting & Administration

• Produce campaign reports.
• Prepare meeting agendas and minutes.
• Monitor campaign timelines.

Other Functions :

• Foster excellent relationships with creative teams, all external partners and all disciplines within BTB, based on our values
• Prepare & participate in regular performance reviews
• Responsible for your core maintenance activities
• Responsible for your core outcomes and value contribution and ongoing innovation

Job related knowledge:

• Knowledge of advertising and marketing concepts and principles
• Knowledge and understanding of client briefs and its application
• Good working knowledge of MS Word, Excel and Outlook

Job related skills:

• Strong interpersonal skills
• Able to meet deadlines
• Ability to work under pressure
• Ability to use own initiative
• Strong attention to detail

Education:

• Essential: Matric or equivalent qualifications or equivalent experience
• Must have at least 5 years' experience in an Advertising Agency in a Account Manager / Client Service role
• Planning and Organising
• Delivering Results and Meeting Customer Expectations
• Presenting and Communicating Information