ABA Services Coordinator — Remote (EST Hours)

ISTA Personnel Solutions; South Africa; Remote; ZAR 639,000 - 958,000; Full time

Job summary

ISTA Personnel Solutions South Africa is seeking an ABA Services Coordinator to support a U.S.-based client providing ABA therapy services. The role focuses on day-to-day client and team communication, accurate follow-ups, and efficient operational processes from a fully remote setup.

You will be confident making outbound calls to RBTs, maintain information across systems, and assist with onboarding and insurance-related tasks, all while aligning with EST business hours and maintaining strong

Qualifications

• Previous experience in care coordination, case management, customer service, or administrative roles within healthcare or ABA services (preferred).
• Strong and confident verbal and written communication skills, particularly when communicating telephonically.
• A warm, friendly, and engaging communication style.
• Strong computer literacy and the ability to navigate multiple systems efficiently.
• Excellent organisational and follow-up skills, with the ability to manage multiple priorities.
• Ability to learn and follow operational processes efficiently.
• Detail-oriented with a proactive approach to problem-solving.
• Comfortable making regular outbound calls and following up on outstanding information.
• Compassionate and professional approach to supporting clients and service teams.
• Ability to maintain confidentiality and handle sensitive information professionally (HIPAA).

Responsibilities

• Make regular outbound calls to RBTs to follow up on outstanding hours and related quality assurance requirements.
• Maintain accurate and up-to-date information across relevant systems and platforms.
• Provide timely, professional, and empathetic communication to families and other stakeholders.
• Navigate multiple computer systems efficiently to support daily operational requirements.
• Monitor outstanding items and ensure appropriate follow-up is completed within the required timeframes.
• Act as a key point of contact between RBTs, families, and relevant clinical and operational teams.
• Assist with client onboarding, documentation, and insurance-related processes as required.
• Identify opportunities to improve operational workflows and enhance the overall client experience.
• Support the team with process improvements and effective communication practices.
• Address questions and concerns professionally while maintaining a positive and supportive client experience.
• Ensure sensitive and confidential information is handled appropriately and in accordance with required standards.

Skills

Care coordination

Communication skills

Customer service

Administrative skills

Multi-system navigation

Tools

CRM software

MS Office

Job description

ISTA Personnel Solutions South Africa is seeking an ABA Services Coordinator to support a U.S.-based client providing ABA therapy services. The role focuses on day-to-day client and team communication, accurate follow-ups, and efficient operational processes from a fully remote setup.

You will be confident making outbound calls to RBTs, maintain information across systems, and assist with onboarding and insurance-related tasks, all while aligning with EST business hours and maintaining strong