5-Star Hotel : Head Receptionist

Helderberg Personnel; Somerset West; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Helderberg Personnel is seeking a high-impact Front Office Leader to oversee Reception during shifts in a luxury 4/5-star setting. You will guide the team, ensure service excellence, and supervise administrative and financial procedures to meet five-star standards.

Responsibilities include managing check-ins/outs, guest accounts, and PGA-related transactions using the PMS, while resolving guest queries and upselling facilities. Flexibility for weekends and holidays is essential.

Qualifications

• 3–5 years Front Office experience in luxury 4/5-star hotel.
• 1–2 years in a supervisory or senior leadership position.
• Relevant hospitality, hotel management, or tourism qualification.
• Protel PMS experience is a plus.

Responsibilities

• Oversee Reception operations during shifts and guide the team.
• Manage check-ins, check-outs, guest accounts, and golf-related transactions.
• Lead and resolve guest queries or complaints; upsell hotel facilities.
• Balance cash, manage floats, and enforce end-of-shift cash controls.

Skills

Front Office Leadership

Cash Handling

Guest Relations

Communication

Education

Hospitality management qualification

Tools

Protel

Job description

To serve as a key guest-facing leader, overseeing Reception operations during assigned shifts, guiding the team, and ensuring all service, administrative, and financial procedures consistently meet luxury 5-star standards.

Responsibilities include but are not limited to

• Take responsibility for the smooth operation of Reception, acting as the senior point of contact in the Front Office Manager's absence
• Manage check-ins, check-outs, guest accounts, and golf-related transactions using the property management system
• Lead and supervise team members, resolve guest queries or complaints effectively, and upsell hotel facilities
• Balance cash, manage floats, and ensure strict control over financial transactions and end-of-shift procedures

Criteria

• 3-5 years of Front Office experience in a luxury 4/5-star hotel, with at least 1-2 years in a supervisory or senior leadership position
• A relevant hospitality, hotel management, or tourism qualification
• Proficiency in hotel property management systems (Protel is highly advantageous)
• Strong administrative, communication, and cash-up skills, with a flexible approach to working shifts, weekends, and public holidays

Note that consideration will only be given to applicants who have experience in an equal role in the hospitality industry and who are currently resident in or near Somerset West or those who are planning to relocate